Head of Global Enterprise Customer Success

Own customer outcomes for Canary’s largest and most strategic global hotel brands, serving as executive sponsor across complex, multi-product deployments. Partner with C-suite stakeholders to drive measurable business value through adoption, retention, expansion, and escalation resolution. Lead and develop Enterprise Customer Success and Implementation teams, build scalable operational processes, and align account plans with product roadmap in close collaboration with Sales, Product, Engineering, Support, Marketing, and RevOps.