Head of Global Enterprise Customer Success

Canary Technologies
New York
Workplace: HybridFull timeUSD 201,000 - 259,000 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Executive stakeholder management","Communication","Leadership","Negotiation","Analytical thinking"]

Own outcomes for Canary’s largest enterprise hotel brands, serving as the executive sponsor for strategic customer relationships. Partner with C-suite stakeholders to drive measurable business value through complex, multi-product deployments—driving adoption, retention, and expansion. Lead and develop Enterprise Customer Success and Implementation teams, establish scalable operational excellence, and define success metrics. Collaborate cross-functionally across Product, Engineering, Support, Marketing, and RevOps to improve the enterprise customer experience.

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Canary Technologies
Canary Technologies
1 month ago

Head of Global Enterprise Customer Success

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Job Summary

Own outcomes for Canary’s largest enterprise hotel brands, serving as the executive sponsor for strategic customer relationships. Partner with C-suite stakeholders to drive measurable business value through complex, multi-product deployments—driving adoption, retention, and expansion. Lead and develop Enterprise Customer Success and Implementation teams, establish scalable operational excellence, and define success metrics. Collaborate cross-functionally across Product, Engineering, Support, Marketing, and RevOps to improve the enterprise customer experience.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Director level

Key Responsibilities

  • •Own customer outcomes across Canary’s largest enterprise accounts, including successful deployments, executive engagement, adoption, retention, and expansion.
  • •Serve as executive sponsor for strategic customers by managing executive relationships, mitigating risk, resolving escalations, and driving long-term partnership success.
  • •Lead, coach, and develop Enterprise Customer Success and Enterprise Implementation teams to build a culture of accountability and continuous development.
  • •Partner with Enterprise Sales to ensure seamless transitions from sales through implementation and support long-term account growth.
  • •Establish scalable processes and governance for complex global deployments, define success metrics, and drive cross-functional improvements to the enterprise customer experience.

Pay and Benefits

Salary: USD 201,000 - 259,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveTravel AllowanceLearning Budget

Key Requirements

  • •10+ years of experience in Customer Success, Strategic Account Management, Professional Services, or a related B2B enterprise customer-facing role.
  • •5+ years leading, building, and developing high-performing customer-facing teams.
  • •Proven experience owning executive relationships for Fortune 500 (or similarly large) enterprise customers.
  • •Track record leading complex, multi-product enterprise deployments from implementation through long-term success.
  • •Demonstrated ability to drive measurable adoption, retention, expansion, and customer health using data and operational insights.
Experience:10+ yearsB2B SaaSEnterprise softwareHospitality technology
Skills:Executive stakeholder managementCommunicationLeadershipNegotiationAnalytical thinking

Company Brief

Canary Technologies
Provides cloud-connected environmental monitoring and analytics for commercial properties, combining IoT sensors and a SaaS platform to track HVAC performance, energy use, and indoor air quality for predictive maintenance and operational efficiency.
Industry: Facility Management
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