Front Office Assistant Manager, One and Only One Za'abeel (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Organizational skills","Communication","Interpersonal skills","Problem-solving"]

Assist the Front of House Manager in running front office operations and supervising guest services and concierge at One&Only One Za’abeel. Lead by serving from the heart, ensuring exceptional guest experiences, handling overbooking situations efficiently, and maintaining accurate billing and guest folios. Coordinate VIP pre-blocking and special requests, manage and log guest preferences and issues in ALICE systems, and collaborate with departments to resolve concerns and elevate service standards.

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Kerzer International
Kerzer International
1 day ago

Front Office Assistant Manager, One and Only One Za'abeel (Dubai, AE)

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Job Summary

Assist the Front of House Manager in running front office operations and supervising guest services and concierge at One&Only One Za’abeel. Lead by serving from the heart, ensuring exceptional guest experiences, handling overbooking situations efficiently, and maintaining accurate billing and guest folios. Coordinate VIP pre-blocking and special requests, manage and log guest preferences and issues in ALICE systems, and collaborate with departments to resolve concerns and elevate service standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise and manage front office operations, guest services, and concierge
  • •Monitor financial transactions, including cash and card payments, and correct guest folio/billing discrepancies
  • •Ensure efficient handling of overbooking scenarios
  • •Pre-block VIP rooms, special request rooms, and long-stay guest rooms; coordinate with housekeeping and amenities
  • •Actively manage guest preferences and resolve guest dissatisfaction by following up with relevant departments and escalating to management when needed

Key Requirements

  • •Bachelor’s degree in hospitality management, business administration, or a related field
  • •At least 2 years of experience in front office or guest services management in a luxury hotel
  • •Strong leadership and organizational skills to manage a team and prioritize tasks
  • •Excellent communication and interpersonal skills for interacting with guests and staff at all levels
  • •Proficiency in Opera PMS and English (oral and written)
Experience:2+ yearsLuxury hospitalityHotel operations
Education:Bachelor's
Skills:LeadershipOrganizational skillsCommunicationInterpersonal skillsProblem-solving
Languages:English
Tech Stack:Opera PMSOperaALICESAGAALICE systemsSAGA systems

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn