SR ASSOCIATE, CLIENT SUPPORT

S&P Global
Noida
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Analytical thinking","Problem-solving","Communication","Attention to detail","Collaboration"]

Support Cappitech’s regulatory reporting clients by handling inquiries, managing case workflows within SLAs, and resolving daily reporting issues. Diagnose problems via Excel/SQL/database queries and troubleshoot data formats (JSON, XML, FPML) against mappings and specifications. Collaborate with product, application support, and development teams to test fixes, perform RCA, and support UAT/production incident remediation while delivering clear client communications.

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FursaFursa
S&P Global
S&P Global
7 hours ago

SR ASSOCIATE, CLIENT SUPPORT

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support Cappitech’s regulatory reporting clients by handling inquiries, managing case workflows within SLAs, and resolving daily reporting issues. Diagnose problems via Excel/SQL/database queries and troubleshoot data formats (JSON, XML, FPML) against mappings and specifications. Collaborate with product, application support, and development teams to test fixes, perform RCA, and support UAT/production incident remediation while delivering clear client communications.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Respond to client inquiries and requests within specified timelines, ensuring resolution and maintaining case status and comments for internal visibility.
  • •Help clients understand the solution and troubleshoot reporting challenges using data in formats such as Excel, JSON, XML, and FPML messages.
  • •Review data against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.
  • •Collaborate with product, application support, and development teams to identify and fix bugs, test implemented solutions, and support UAT for issue resolution.
  • •Perform root cause analysis, handle production incidents, escalate issues, and coordinate remediation with internal teams to ensure correct client reporting.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetRetirement

Key Requirements

  • •3 to 7 years of experience in financial markets or fintech.
  • •Proficiency in Excel, SQL, and intermediate understanding of an API.
  • •Knowledge of trade lifecycle and regulatory reporting regimes (SFTR, MiFID, EMIR, ASIC, MAS, CFTC).
  • •Ability to analyze technical concepts and extract/query data from databases.
  • •Preferred: completion of a financial course such as FRM or CFA; familiarity with vendor systems like ANNA or Reuters is advantageous.
Experience:FintechFinancial marketsCapital marketsRegulatory reportingSaaS
Skills:Analytical thinkingProblem-solvingCommunicationAttention to detailCollaboration
Tech Stack:ExcelSQLAPIJSONXMLFPML

Company Brief

S&P Global
Provides financial information, analytics, benchmarks, and credit ratings to markets and institutions worldwide, offering data, research, indices, and risk assessment tools across the financial services and commodities sectors.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 1917
WebsiteLinkedIn