ServiceNow Senior Automation Engineer

Truist Financial
Charlotte, Richmond, Atlanta, Raleigh
Workplace: OnsiteFull timeUSD 130,000 - 1,500,000 annuallyFunction: QA, Test & Release EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Technical leadership","Collaboration","Troubleshooting","Coaching","Knowledge sharing"]

Serve as the technical engineering lead for AI-driven automation and platform modernization across the ServiceNow ecosystem. You’ll design and implement scalable automation frameworks, workflow patterns, deployment automation, and governance/validation capabilities to improve reliability, reduce manual effort, and accelerate delivery. Partner with Product, Engineering, Architecture, and business stakeholders while using observability and platform engineering best practices to strengthen controls, enhance user experiences, and drive continuous innovation.

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FursaFursa
Truist Financial
Truist Financial
1 day ago

ServiceNow Senior Automation Engineer

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Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the technical engineering lead for AI-driven automation and platform modernization across the ServiceNow ecosystem. You’ll design and implement scalable automation frameworks, workflow patterns, deployment automation, and governance/validation capabilities to improve reliability, reduce manual effort, and accelerate delivery. Partner with Product, Engineering, Architecture, and business stakeholders while using observability and platform engineering best practices to strengthen controls, enhance user experiences, and drive continuous innovation.
Location: Charlotte, Richmond, Atlanta, Raleigh
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Implement software architecture and engineering approaches for complex initiatives, contributing to technical plans and operational targets.
  • •Adopt and refine advanced engineering standards, practices, and governance mechanisms to improve quality, reliability, and delivery across teams.
  • •Lead the end-to-end technical design and implementation of scalable, secure, and highly available software solutions.
  • •Independently troubleshoot and resolve complex technical issues, designing innovative architecture and performance/reliability/scalability improvements.
  • •Provide technical guidance, coaching, and training through design reviews and knowledge sharing; delegate and review work from lower-level engineers.

Pay and Benefits

Salary: USD 130,000 - 1,500,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceAccidental Death401kPaid LeaveSick DaysPaid HolidaysPensionRsus

Key Requirements

  • •Bachelor’s degree in Computer Science, Software Engineering, or related field.
  • •Minimum of 7 years of professional experience in software development.
  • •Deep knowledge of multiple programming languages, software architecture, and design principles.
  • •Deep understanding of the software development lifecycle, testing, deployment, and security practices.
  • •Deep expertise in ServiceNow platform administration and development.
Experience:7+ yearsSoftware development
Education:Bachelor's in Computer Science, Software Engineering, or related field
Skills:Technical leadershipCollaborationTroubleshootingCoachingKnowledge sharing
Languages:English
Tech Stack:ServiceNowServiceNow platform administrationFlow DesignerIntegrationHubAutomation EngineAutomated Test FrameworkATFObservabilityTelemetryAPIAIGenerative AI

Company Brief

Truist Financial
Provides consumer and commercial banking, wealth management, insurance, lending, and payments services through a large U.S. financial services platform formed by the merger of BB&T and SunTrust.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 2019
WebsiteLinkedIn