Carvana

8 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors as part of Carvana’s Market Operations team, providing friendly, customer-facing service throughout the delivery process. Load and unload vehicles using custom car haulers, inspect for safe-to-drive condition, and complete customer paperwork with thorough notes in the customer tracking system. Maintain a clean driving record and drive safely in accordance with Carvana’s CMV Driver Qualification policy while meeting shift availability requirements.

Location: Columbia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver vehicles straight to customers’ doors using custom car haulers.
•Frequently load/unload vehicles and regularly inspect the hauler to ensure safe-to-drive condition.
•Complete customer paperwork and enter thorough notes in the customer tracking system.
•Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
•Manage shift availability from 7am–5pm and work 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 17 - 19 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveEquityLearning BudgetPet Insurance

Key Requirements

•At least 2 years of customer-facing experience.
•Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions, with possible extreme weather exposure.
•Ability to walk/stand and sustain physical activity for extended periods (8+ hours) and lift/push/pull up to 50 lbs.
•Must be able to read, write, speak and understand English.
•Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment and be able to satisfy state-specific DMV/title and registration access requirements.

Experience:2+ yearsAutomotiveCustomer-facing

Skills:Customer serviceSafety-focused drivingDetail-oriented paperworkSelf-motivationTeam collaboration

Licenses:NotaryDOT Medical CardChauffeur's licenseVehicle Verifier license

Languages:English

Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

8 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Columbia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver vehicles straight to customers’ doors using custom car haulers.
•Frequently load/unload vehicles and regularly inspect the hauler to ensure safe-to-drive condition.
•Complete customer paperwork and enter thorough notes in the customer tracking system.
•Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
•Manage shift availability from 7am–5pm and work 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 17 - 19 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveEquityLearning BudgetPet Insurance

Key Requirements

•At least 2 years of customer-facing experience.
•Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions, with possible extreme weather exposure.
•Ability to walk/stand and sustain physical activity for extended periods (8+ hours) and lift/push/pull up to 50 lbs.
•Must be able to read, write, speak and understand English.
•Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment and be able to satisfy state-specific DMV/title and registration access requirements.

Experience:2+ yearsAutomotiveCustomer-facing

Skills:Customer serviceSafety-focused drivingDetail-oriented paperworkSelf-motivationTeam collaboration

Licenses:NotaryDOT Medical CardChauffeur's licenseVehicle Verifier license

Languages:English

Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website