Branch Service Executive (Teller) - Relief Team - Hang Seng Bank (HK) (Kowloon City, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Service orientation","Interpersonal communication","Adaptability","Attention to detail","Customer-centric mindset"]

Provide accurate, customer-friendly counter transactions and ensure service continuity by delivering rostered relief coverage across assigned branches. Support excellent service delivery by quickly integrating with different branch teams, maintaining operational controls and compliance, and understanding customer needs to make appropriate referrals. Promote e-service registration, support multi-channel engagement, and help with branch operations and administrative/operational tasks as required.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
1 day ago

Branch Service Executive (Teller) - Relief Team - Hang Seng Bank (HK) (Kowloon City, Kowloon, HK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide accurate, customer-friendly counter transactions and ensure service continuity by delivering rostered relief coverage across assigned branches. Support excellent service delivery by quickly integrating with different branch teams, maintaining operational controls and compliance, and understanding customer needs to make appropriate referrals. Promote e-service registration, support multi-channel engagement, and help with branch operations and administrative/operational tasks as required.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Provide quality customer service through efficient, accurate, and customer-friendly counter transactions.
  • •Provide rostered relief coverage across assigned branches to support service continuity.
  • •Ensure strong operational controls and compliance with relevant guidelines, procedures, and risk requirements.
  • •Deliver banking services and solutions by understanding customer needs and making appropriate referrals.
  • •Promote e-service registration, improve penetration, deliver multi-channel engagement, and support branch operations with assigned administrative/operational tasks.

Pay and Benefits

Perks:Health InsuranceRetirement BenefitsPaid LeaveHousing Loan

Key Requirements

  • •Hold an associate degree or higher diploma; or HKCEE/HKDSE with at least five subjects at Grade E/Level 2 or above (including Chinese, English, Mathematics), plus work experience; or have relevant work experience even if less academically qualified.
  • •Strong service orientation with good interpersonal and communication skills.
  • •High adaptability to work effectively across different branch environments and teams.
  • •Ability to be mobile and flexible to work across branches according to a planned roster.
  • •Proficiency in both English and Chinese; Putonghua communication is an advantage.
Skills:Service orientationInterpersonal communicationAdaptabilityAttention to detailCustomer-centric mindset
Languages:EnglishChinesePutonghua

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn