Technical Account Manager

Zipline
Argentina
Workplace: RemoteFull timeARS 104,839,850.7 - 128,137,595.3 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer relationship building","Collaboration","Problem-solving","Technical advisory","Translating complex concepts"]

Own the technical relationship with enterprise customers across their lifecycle, delivering standard and custom integrations, identity management, and data services. Lead GraphQL/API and BigQuery-related implementations, advise customers on architecture and best practices, and act as a Tier 3 escalation point for complex authentication, provisioning, API, and data sync issues. Partner with Sales, Solutions Consulting, Product, and Engineering to support upsell opportunities, customer feedback, documentation, and strategic technical initiatives.

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FursaFursa
Zipline
Zipline
2 days ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own the technical relationship with enterprise customers across their lifecycle, delivering standard and custom integrations, identity management, and data services. Lead GraphQL/API and BigQuery-related implementations, advise customers on architecture and best practices, and act as a Tier 3 escalation point for complex authentication, provisioning, API, and data sync issues. Partner with Sales, Solutions Consulting, Product, and Engineering to support upsell opportunities, customer feedback, documentation, and strategic technical initiatives.
Location: Argentina
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Lead implementation and delivery of standard and custom customer integrations, including identity management and post-launch identity migrations.
  • •Configure and support GraphQL API integrations for Metrics Widgets, sFTP Resource Library integrations, and Data Connector (BigQuery) integrations.
  • •Provide customer technical consultation on integration architecture, reporting capabilities, data services, and platform best practices.
  • •Partner with Sales and Solutions Consulting during the sales cycle, answering technical questions and reviewing integration/API functionality.
  • •Serve as a Tier 3 technical escalation point for complex integration and API issues, troubleshooting authentication/provisioning/API/data synchronization and coordinating with Engineering.

Pay and Benefits

Salary: ARS 104,839,850.7 - 128,137,595.3 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionRemote WorkEquityLearning BudgetPaid Leave

Key Requirements

  • •4+ years in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar B2B SaaS customer-facing technical role.
  • •Experience working with enterprise customers, preferably in retail technology.
  • •Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms.
  • •Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers (e.g., Okta, Azure AD, Google Workspace, Ping).
  • •Experience delivering customer-facing technical implementations or professional services engagements.
Experience:B2B SaaSEnterprise customersRetail technology
Skills:Customer relationship buildingCollaborationProblem-solvingTechnical advisoryTranslating complex concepts
Tech Stack:GraphQLRESTOAuthSSOSAMLSCIMOktaAzure ADGoogle WorkspacePingJIT provisioningAPIsSFTPBigQueryMetabaseSQLPostgreSQLMySQLRuby on RailsJira

Company Brief

Zipline
Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.
Industry: HR Tech
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