Social Media, Customer Support Associate

Stripe
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Collaboration","Customer service"]

Join a Mexico City–based team delivering exceptional social media and external user support. You’ll resolve issues across platforms, escalate high-stakes cases, partner with internal teams, drive program improvements, and help build a new, scalable support culture at Stripe — with a focus on customer-first problem solving in a fast-paced environment.

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Stripe
Stripe
3 months ago

Social Media, Customer Support Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Join a Mexico City–based team delivering exceptional social media and external user support. You’ll resolve issues across platforms, escalate high-stakes cases, partner with internal teams, drive program improvements, and help build a new, scalable support culture at Stripe — with a focus on customer-first problem solving in a fast-paced environment.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional Stripe experience by efficiently and accurately resolving issues across social media platforms (e.g., X, Linkedin, Facebook, and others)
  • •Help resolve issues that are escalated via social media, including technical product questions, and work to prevent those issues from happening again
  • •Partner with internal teams across Stripe (e.g., Comms, Incident Ops, Risk), serving as the ultimate escalation point for high-stakes user issues and proactively initiating incident reports with a user-first mindset
  • •Coordinate executive escalations from Stripe’s leaders with other teams
  • •Contribute and manage new programs focused on improving the Stripe user experience

Key Requirements

  • •Experience with social media support and/or resolving user issues through social channels (e.g., Twitter, LinkedIn, Facebook)
  • •Prior experience in customer support and external user facing operations
  • •User-first mindset and energized by solving difficult problems
  • •Excellent written and verbal communication skills
  • •Analytical thinker with a process-oriented mindset and ability to get things done
Experience:FintechPaymentsSaaS
Skills:CommunicationProblem-solvingCollaborationCustomer service
Languages:English
Tech Stack:SprinklrSocial mediaXLinkedInFacebook

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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