Manager, Customer Success Manager

Stripe
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Communication","Coaching","Relationship building","Operating in ambiguity"]

Lead a high-performing team of Customer Success Managers managing Stripe’s most strategic enterprise relationships. Coach and develop the team while partnering cross-functionally to help complex users execute business priorities. Own engagement strategy focused on durable relationships, customer health, renewals, and growth metrics. Identify risks and opportunities early, build mitigation plans, and establish operating rhythms including account planning, health reviews, and renewal forecasting.

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Stripe
Stripe
1 day ago

Manager, Customer Success Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead a high-performing team of Customer Success Managers managing Stripe’s most strategic enterprise relationships. Coach and develop the team while partnering cross-functionally to help complex users execute business priorities. Own engagement strategy focused on durable relationships, customer health, renewals, and growth metrics. Identify risks and opportunities early, build mitigation plans, and establish operating rhythms including account planning, health reviews, and renewal forecasting.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts.
  • •Drive an engagement model focused on building durable user relationships, increasing adoption, and delivering value.
  • •Develop the team’s vision and strategy, driving progress toward customer health, renewal, and growth metrics.
  • •Identify risks and opportunities early, helping the team build and work through mitigation plans.
  • •Coach, mentor, and guide the team on consultative customer success and sales skills, while working cross-functionally to shape solutions for client needs.

Key Requirements

  • •12+ years of customer-facing experience in customer success, account management, or sales, including 3-5 years of people management experience.
  • •Experience leading sales or account management in a high-growth technology environment.
  • •Ability to hire, train, and coach a high-performing user-facing team.
  • •Ability to serve as an executive sponsor and provide strategic advice on account strategies and relationships.
  • •Ability to operate in a high-growth environment, manage ambiguity, and solve complex customer and business problems.
Skills:LeadershipCommunicationCoachingRelationship buildingOperating in ambiguity
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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