Thumbtack

7 months ago

QA Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead the day-to-day operations of the Sales/Success Quality team by ensuring audits and QA insights for customer and pro interactions are accurate, calibrated, and delivered on time. Drive scoring consistency through calibration, analyze QA data to uncover trends and root causes, and partner with Operations, Enablement, and Product Operations to translate findings into process, policy, and performance improvements. Coach and develop QA Analysts and refine QA forms and monitoring methodologies.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Manager level

Key Responsibilities

•Lead and manage the day-to-day operations of the Sales/Success Quality team to deliver timely, accurate audits and insights.
•Drive calibration and scoring consistency across programs, teams, and QA analysts.
•Analyze QA data to uncover trends, root causes, and correlations to key operational metrics.
•Partner cross-functionally with Operations, Enablement, and Product Operations to translate QA insights into process, policy, and performance improvements.
•Coach, mentor, and develop QA Analysts; oversee QA form and monitoring methodology development and refinement.

Key Requirements

•3–5 years of experience in Quality Assurance with at least 1–2 years in a leadership or people management role.
•Experience managing quality programs in a sales or revenue-generating campaign.
•Strong analytical and problem-solving skills to interpret quality data and connect insights to operational performance.
•Proven experience developing and executing QA programs, scorecards, or calibration frameworks in a contact center or sales/success operations environment.
•Excellent communication and stakeholder management skills, including the ability to coach and develop team members.

Experience:3-5 yearsQuality assuranceContact centerSales operationsCustomer success operations

Skills:Analytical skillsProblem-solvingCommunicationStakeholder managementCoaching

Tech Stack:CRMQMSBI toolsAuto-QAAI-assisted QA platforms

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

7 months ago

QA Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Manager level

Key Responsibilities

•Lead and manage the day-to-day operations of the Sales/Success Quality team to deliver timely, accurate audits and insights.
•Drive calibration and scoring consistency across programs, teams, and QA analysts.
•Analyze QA data to uncover trends, root causes, and correlations to key operational metrics.
•Partner cross-functionally with Operations, Enablement, and Product Operations to translate QA insights into process, policy, and performance improvements.
•Coach, mentor, and develop QA Analysts; oversee QA form and monitoring methodology development and refinement.

Key Requirements

•3–5 years of experience in Quality Assurance with at least 1–2 years in a leadership or people management role.
•Experience managing quality programs in a sales or revenue-generating campaign.
•Strong analytical and problem-solving skills to interpret quality data and connect insights to operational performance.
•Proven experience developing and executing QA programs, scorecards, or calibration frameworks in a contact center or sales/success operations environment.
•Excellent communication and stakeholder management skills, including the ability to coach and develop team members.

Experience:3-5 yearsQuality assuranceContact centerSales operationsCustomer success operations

Skills:Analytical skillsProblem-solvingCommunicationStakeholder managementCoaching

Tech Stack:CRMQMSBI toolsAuto-QAAI-assisted QA platforms

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn