Dimension Data

2 weeks ago

Cross Technology Managed Services Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Maintain clients’ IT infrastructure as a Cross Technology Managed Services Engineer (L2) by proactively monitoring systems, triaging and resolving incidents and requests within SLAs, and updating tickets with documented actions. Identify and log issues early, support second-level troubleshooting with clients and internal teams, and execute risk-aware changes and change management. Audit ticket quality, recommend improvements, support automation efforts, and assist with escalations and disaster recovery testing.

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively monitor, identify, investigate, and resolve technical incidents and problems.
•Manage work queues and handle incidents/requests within agreed SLAs while updating tickets with actions taken.
•Execute risk-aware changes and contribute to change management with detailed documentation.
•Audit incident and request tickets for quality, recommend improvements, and identify automation opportunities to enhance efficiency.
•Handle client escalations professionally and assist with disaster recovery functions and tests when necessary.

Key Requirements

•Moderate-level experience in managed services handling cross-technology infrastructure.
•Knowledge of ticketing tools, preferably ServiceNow.
•Familiarity with ITIL processes and experience working with vendors and third parties.
•Ability to plan activities/projects and adapt to changing circumstances.
•Bachelor’s degree in IT/Computing or equivalent work experience.

Education:Bachelor's in IT/Computing or equivalent work experience

Skills:CommunicationCross-cultural collaborationProblem resolutionRisk awarenessWork under pressure

Tech Stack:ServiceNowITIL

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

2 weeks ago

Cross Technology Managed Services Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively monitor, identify, investigate, and resolve technical incidents and problems.
•Manage work queues and handle incidents/requests within agreed SLAs while updating tickets with actions taken.
•Execute risk-aware changes and contribute to change management with detailed documentation.
•Audit incident and request tickets for quality, recommend improvements, and identify automation opportunities to enhance efficiency.
•Handle client escalations professionally and assist with disaster recovery functions and tests when necessary.

Key Requirements

•Moderate-level experience in managed services handling cross-technology infrastructure.
•Knowledge of ticketing tools, preferably ServiceNow.
•Familiarity with ITIL processes and experience working with vendors and third parties.
•Ability to plan activities/projects and adapt to changing circumstances.
•Bachelor’s degree in IT/Computing or equivalent work experience.

Education:Bachelor's in IT/Computing or equivalent work experience

Skills:CommunicationCross-cultural collaborationProblem resolutionRisk awarenessWork under pressure

Tech Stack:ServiceNowITIL

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn