Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Active listening","Customer empathy","Resilience","Objection handling"]

Engage Canada-based customers through high-volume outbound calls to promote telecom products and retention offers. Understand customer needs, recommend tailored solutions, and handle objections while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records and follow scripts, quality, and process standards to deliver strong customer experience and drive revenue.

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FursaFursa
NTT
NTT
3 months ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calls to promote telecom products and retention offers. Understand customer needs, recommend tailored solutions, and handle objections while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records and follow scripts, quality, and process standards to deliver strong customer experience and drive revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets and handle objections/rejections.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

  • •Make high-volume outbound calls and drive consultative sales for telecom products and upgrades.
  • •Strong communication with a neutral/clear English accent and sales mindset.
  • •Active listening and customer empathy to understand needs and recommend tailored solutions.
  • •Resilience to handle rejection professionally.
  • •Ability to use basic systems/CRM and maintain accurate CRM records.
Experience:1-2 years
Education:Bachelor's
Skills:CommunicationActive listeningCustomer empathyResilienceObjection handling
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn