Regional IT Support Lead, APAC

Adyen
Singapore
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2-5 yearsSkills: ["Leadership","Mentorship","Communication","Stakeholder management","Performance management"]

Lead and build a best-in-class APAC IT support function, based in Singapore, serving offices across the region. You’ll manage a distributed team of five, set short-, medium-, and long-term support strategies, and drive operational excellence. Improve internal IT systems through automation, ticket/process improvements, and agile delivery of support projects, while providing technical guidance and coordinating closely with regional stakeholders and external vendors.

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Adyen
Adyen
17 hours ago

Regional IT Support Lead, APAC

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead and build a best-in-class APAC IT support function, based in Singapore, serving offices across the region. You’ll manage a distributed team of five, set short-, medium-, and long-term support strategies, and drive operational excellence. Improve internal IT systems through automation, ticket/process improvements, and agile delivery of support projects, while providing technical guidance and coordinating closely with regional stakeholders and external vendors.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Manager level

Key Responsibilities

  • •Define and execute short-, medium-, and long-term IT support strategies for APAC aligned with global business goals.
  • •Lead a distributed team of five, setting goals, delegating tasks, and managing performance using Adyen’s leadership framework.
  • •Deliver a best-in-class regional support experience, ensuring high standards of technical resolution and internal customer service.
  • •Drive automation and process improvement by eliminating repetitive toil and continuously improving internal IT systems and workflows.
  • •Coordinate agile support improvement projects (planning, scoping, timelines, budgets) and make architectural/tooling decisions to support the team.

Key Requirements

  • •2–5+ years of people management and leadership experience in an IT Support, technical support, engineering, or similar technical environment.
  • •Proven ability to recruit, coach, mentor, and manage performance to get the best out of a distributed team.
  • •Deep administrative experience with cloud tools and identity providers (Google Workspace, Okta) and experience managing MacOS environments.
  • •Hands-on knowledge of ticket management systems, data analysis, and scripting/automation to reduce manual workloads.
  • •Strong technical understanding of meeting room equipment and observability/monitoring tools (e.g., Grafana).
Experience:2-5 years
Skills:LeadershipMentorshipCommunicationStakeholder managementPerformance management
Languages:English
Tech Stack:Google WorkspaceOktaJamfSlackMacOSLogitechZoom RoomsGrafana

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn