Account Specialist (SGEP)

Thunes
Singapore
Full timeFunction: Customer Success & Account ManagementExperience: 1-2 yearsEducation: bachelorsSkills: ["Customer success mindset","Data-driven","Process-oriented","Communication","Negotiation"]

Own day-to-day relationships with smaller key accounts across banks, MTOs, PSPs, wallets, and fintechs. You’ll act as a trusted advisor for Thunes’ products and services, drive revenue growth through cross-sell and upsell, and advocate for customer needs and feedback. Coordinate across product, sales, compliance, solution delivery, and operations to resolve issues, support rollouts of new services/features, and maintain accurate CRM records. Part of an 18-month rotational graduate programme with overseas stints.

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FursaFursa
Thunes
Thunes
2 days ago

Account Specialist (SGEP)

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Last checked: 4 hours agoStatus: Live

Job Summary

Own day-to-day relationships with smaller key accounts across banks, MTOs, PSPs, wallets, and fintechs. You’ll act as a trusted advisor for Thunes’ products and services, drive revenue growth through cross-sell and upsell, and advocate for customer needs and feedback. Coordinate across product, sales, compliance, solution delivery, and operations to resolve issues, support rollouts of new services/features, and maintain accurate CRM records. Part of an 18-month rotational graduate programme with overseas stints.
Location: Singapore
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Ensure satisfaction across a portfolio of smaller accounts to support retention and contractual health
  • •Identify and follow up on cross-sell and upsell opportunities to grow revenue
  • •Be the day-to-day advocate for customers, helping Thunes understand needs and feedback
  • •Coordinate internally to resolve customer requests and drive timely resolutions and incremental value
  • •Support rollouts of new services and features, considering market specifics and maintaining accurate records in CRM and tools

Pay and Benefits

Perks:Training

Key Requirements

  • •Bachelor’s degree in Business, Business Management, Economics or related discipline
  • •1-2 years’ experience/internship in B2B Account Management, Customer Success, or related client-facing roles
  • •Experience supporting/managing a portfolio of small to mid-sized accounts, ideally in technology, SaaS, fintech or financial services
  • •Strong interest in payments/fintech and the ability to learn quickly
  • •Tech-savvy with digital tools (e.g., Salesforce, Tableau, Microsoft Office Suite) and comfort explaining product features to customers
Experience:1-2 yearsFintechSaaSFinancial servicesB2BPayments
Education:Bachelor's in Business, Business Management, Economics or related discipline
Skills:Customer success mindsetData-drivenProcess-orientedCommunicationNegotiation
Languages:English
Tech Stack:SalesforceSales ForceTableauMicrosoft Office SuiteExcelPowerPointWordCRM

Company Brief

Thunes
Provides a global cross-border payments network enabling businesses to send and receive payments across markets via a single integration, serving merchants, fintechs, remitters, and banks with real-time settlement and compliance tools.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn