Trend Micro

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

The Customer Success Manager will own the post-sale journey for enterprise customers, from onboarding through adoption and expansion. You will coordinate cross-functional teams to ensure measurable outcomes, drive platform usage, manage risk, and identify expansion opportunities, targeting high-value Commercial and Volume Enterprise accounts across Germany and Cork.

Location: Cork

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Onboarding & Time-to-Value: Lead internal handover, run customer kickoffs, define objectives, success criteria, risks, and roles, and accelerate first value.
•Adoption & Outcome Delivery: Guide customers on technical best-practice deployments, conduct proactive health checks, remove blockers, and increase feature adoption and consumption.
•Success Planning: Build and maintain customer Success Plans, ensuring progress and risks are visible in the CSM platform.
•Customer Value Reviews: Conduct data-driven usage and executive value reviews, tying platform value to business outcomes and identifying expansion opportunities.
•Expansion: Identify growth opportunities based on proven adoption and existing platform or security gaps.

Key Requirements

•3+ years in Customer Success, Services, Systems Sales Engineering, or Support within enterprise software or cybersecurity with a proven adoption/outcomes record
•Fluent in German and English
•Strong technical foundation with cybersecurity experience; SaaS and on-prem environments, networking, OS, EDR/XDR concepts; certifications a plus
•Commercial & analytical skills; comfortable with consumption/value metrics and translating insights into expansion recommendations
•Excellent written and verbal communication; ability to facilitate executive discussions and handle escalations

Experience:3+ yearsCybersecurityEnterprise software

Skills:CommunicationRelationship-buildingNegotiationProblem-solvingTeam collaboration

Languages:GermanEnglish

Tech Stack:GainsightPlanhatTeamsEDRXDRSaaSOn-premCybersecurity

Company Brief

Trend Micro

Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn

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Trend Micro

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Cork

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Onboarding & Time-to-Value: Lead internal handover, run customer kickoffs, define objectives, success criteria, risks, and roles, and accelerate first value.
•Adoption & Outcome Delivery: Guide customers on technical best-practice deployments, conduct proactive health checks, remove blockers, and increase feature adoption and consumption.
•Success Planning: Build and maintain customer Success Plans, ensuring progress and risks are visible in the CSM platform.
•Customer Value Reviews: Conduct data-driven usage and executive value reviews, tying platform value to business outcomes and identifying expansion opportunities.
•Expansion: Identify growth opportunities based on proven adoption and existing platform or security gaps.

Key Requirements

•3+ years in Customer Success, Services, Systems Sales Engineering, or Support within enterprise software or cybersecurity with a proven adoption/outcomes record
•Fluent in German and English
•Strong technical foundation with cybersecurity experience; SaaS and on-prem environments, networking, OS, EDR/XDR concepts; certifications a plus
•Commercial & analytical skills; comfortable with consumption/value metrics and translating insights into expansion recommendations
•Excellent written and verbal communication; ability to facilitate executive discussions and handle escalations

Experience:3+ yearsCybersecurityEnterprise software

Skills:CommunicationRelationship-buildingNegotiationProblem-solvingTeam collaboration

Languages:GermanEnglish

Tech Stack:GainsightPlanhatTeamsEDRXDRSaaSOn-premCybersecurity

Company Brief

Trend Micro

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn