Service Ambassador( UAEN only ) - Pipeline - Abu Dhabi

Emirates Islamic Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsEducation: certificationSkills: ["Active listening","Customer service","Communication","Attention to detail","Problem escalation"]

Greet customers at the branch entrance and serve as the first point of contact, listening for needs, directing clients to the right service area, and escalating complex issues. Maintain KYC/AML, privacy, and conduct risk standards during reception and entry. Manage digital queue and appointment coordination, communicate wait times, and support efficient lobby flow. Educate customers on kiosks, ATMs, and mobile self-service, troubleshoot basic issues, and relay feedback for service improvement.

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FursaFursa
Emirates Islamic Bank
Emirates Islamic Bank
1 day ago

Service Ambassador( UAEN only ) - Pipeline - Abu Dhabi

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Greet customers at the branch entrance and serve as the first point of contact, listening for needs, directing clients to the right service area, and escalating complex issues. Maintain KYC/AML, privacy, and conduct risk standards during reception and entry. Manage digital queue and appointment coordination, communicate wait times, and support efficient lobby flow. Educate customers on kiosks, ATMs, and mobile self-service, troubleshoot basic issues, and relay feedback for service improvement.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers consistently at the branch entrance, welcome them, identify needs, and direct them to appropriate service channels.
  • •Verify customer identification and follow KYC/AML, privacy protocols, and conduct risk standards during customer-facing reception activities.
  • •Monitor and update digital queue management and coordinate walk-ins with pre-booked appointments to optimize resource allocation.
  • •Communicate estimated wait times and provide updates during delays, service delays, or system outages.
  • •Educate customers on digital self-service (kiosks, ATMs, mobile apps), guide through basic issues, and relay feedback to branch management.

Key Requirements

  • •At least 1 year of experience in retail banking or customer service roles, with familiarity in branch operations.
  • •Ability to engage customers promptly, identify needs through active listening, and direct them to the right service area.
  • •Knowledge of KYC and AML guidelines, including customer identification and branch entry verification.
  • •Experience with core banking systems and CRM tools, and comfort supporting basic banking platforms.
  • •A diploma or equivalent qualification in Business, Banking, or a related field.
Experience:1+ yearsRetail bankingCustomer service
Education:Certification / Diploma
Skills:Active listeningCustomer serviceCommunicationAttention to detailProblem escalation
Tech Stack:KYCAMLCore banking systemsCRM toolsDigital queue management systemsDigital banking kiosksATMsMobile banking applications

Eligibility

Nationality:UAE National

Company Brief

Emirates Islamic Bank
Emirates Islamic is a Shari’a-compliant UAE bank offering personal, business and corporate banking, digital banking services, and Islamic finance products. Launched in 2004, it is part of the Emirates NBD Group and operates across the UAE.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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