Director, Product Management, Servicing Experience & Platforms

Discover Financial
Richmond, New York, Wilmington
Workplace: OnsiteFull timeUSD 209,500 - 286,900 annuallyFunction: Executive & General ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Strategic planning","Data-driven decision making","Collaboration","Problem-solving"]

Lead the Servicing and Platforms product organization to reimagine operational processes and deliver self-servicing, speed, transparency, and accuracy for customers. Own multi-team strategy and execution across servicing operations, modernizing how teams work with rapid experimentation and data-driven discovery. Build and lead inclusive teams of product managers and cross-functional partners, including engineers, designers, strategists, and data scientists, while advancing AI-enabled discovery and accelerated experimentation.

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Discover Financial
Discover Financial
1 day ago

Director, Product Management, Servicing Experience & Platforms

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Job Summary

Lead the Servicing and Platforms product organization to reimagine operational processes and deliver self-servicing, speed, transparency, and accuracy for customers. Own multi-team strategy and execution across servicing operations, modernizing how teams work with rapid experimentation and data-driven discovery. Build and lead inclusive teams of product managers and cross-functional partners, including engineers, designers, strategists, and data scientists, while advancing AI-enabled discovery and accelerated experimentation.
Location: Richmond, New York, Wilmington
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Reimagine operational processes using capabilities such as agentic automation, money movement, and messaging to enable self-service and better customer experiences.
  • •Build and execute product strategy across multiple operations teams to improve operational efficiency and scale bank products seamlessly.
  • •Lead and develop high-performing, inclusive teams of product managers and cross-functional extended teams.
  • •Advance the AI Understand roadmap by discovering how emerging generative and agentic technologies reshape the PM workflow.
  • •Refine cross-functional operating models and drive accelerated experimentation to validate new strategic initiatives faster.

Pay and Benefits

Salary: USD 209,500 - 286,900 annually

Key Requirements

  • •Bachelor’s degree in any field and at least 5 years of Product Management experience.
  • •Translate business strategy and analysis into consumer-facing digital products.
  • •Own end-to-end strategy and execution within a fast-moving technology corporation.
  • •Recent hands-on experience with agentic development frameworks and Claude.
  • •At least 2 years of experience managing a team.
Experience:5+ years
Education:Bachelor's
Skills:LeadershipStrategic planningData-driven decision makingCollaborationProblem-solving
Tech Stack:ClaudeAgentic automationGenerative AIAgentic software/product development frameworks

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn