Monzo Bank

1 day ago

Senior Director of Integrated Customer Marketing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Define and lead Monzo’s go-to-market and engagement marketing strategy across Core, Wealth, Borrowing, and Payments. Build a connected engagement engine by bringing together Integrated Marketing, CRM, and Lifecycle Marketing to drive customer discovery, adoption, retention, cross-sell, and long-term value. Partner with senior leaders across Marketing, Product, Brand, Research, Data, Growth, and Commercial, using data and experimentation to optimize always-on journeys and product launches.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Director level

Key Responsibilities

•Define and lead the customer marketing vision across Core, Wealth, Borrowing, and Payments.
•Set CRM and Lifecycle Marketing plus Integrated Marketing strategy to create seamless, customer-centric experiences across touchpoints.
•Own end-to-end customer engagement strategy using integrated marketing, CRM, in-product experiences, and lifecycle communications to drive awareness through long-term value.
•Lead go-to-market strategy for new products and major launches, and evolve always-on engagement programmes and integrated campaigns for existing products.
•Evolve CRM and customer engagement capabilities across email, push, in-app, and other owned channels; partner with Product, Data, and Engineering on marketing technology and personalization at scale.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•Significant experience leading enterprise customer marketing, product marketing, lifecycle marketing, or growth functions in high-growth consumer businesses.
•Track record defining engagement marketing strategy across large product portfolios with measurable commercial impact across the customer lifecycle.
•Experience leading integrated teams spanning CRM and Lifecycle Marketing (or equivalent customer engagement functions).
•Deep expertise in customer marketing disciplines with the strategic breadth to unite specialist functions into a cohesive organization.
•Experience building and leading large, multi-layered organizations through rapid growth, transformation, and international expansion.

Experience:ConsumerFinancial services

Skills:LeadershipInfluencingCross-functional collaborationCommercial judgementCustomer focus

Languages:English

Tech Stack:CRMMarketing technologyAutomationPersonalisation

Company Brief

Monzo Bank

Monzo is a UK-based digital bank offering mobile-first current accounts, savings, business banking, and financial tools focused on transparency, low fees, and real-time money management for consumers and small businesses.

Industry: Neobanking

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn

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Monzo Bank

1 day ago

Senior Director of Integrated Customer Marketing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Director level

Key Responsibilities

•Define and lead the customer marketing vision across Core, Wealth, Borrowing, and Payments.
•Set CRM and Lifecycle Marketing plus Integrated Marketing strategy to create seamless, customer-centric experiences across touchpoints.
•Own end-to-end customer engagement strategy using integrated marketing, CRM, in-product experiences, and lifecycle communications to drive awareness through long-term value.
•Lead go-to-market strategy for new products and major launches, and evolve always-on engagement programmes and integrated campaigns for existing products.
•Evolve CRM and customer engagement capabilities across email, push, in-app, and other owned channels; partner with Product, Data, and Engineering on marketing technology and personalization at scale.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•Significant experience leading enterprise customer marketing, product marketing, lifecycle marketing, or growth functions in high-growth consumer businesses.
•Track record defining engagement marketing strategy across large product portfolios with measurable commercial impact across the customer lifecycle.
•Experience leading integrated teams spanning CRM and Lifecycle Marketing (or equivalent customer engagement functions).
•Deep expertise in customer marketing disciplines with the strategic breadth to unite specialist functions into a cohesive organization.
•Experience building and leading large, multi-layered organizations through rapid growth, transformation, and international expansion.

Experience:ConsumerFinancial services

Skills:LeadershipInfluencingCross-functional collaborationCommercial judgementCustomer focus

Languages:English

Tech Stack:CRMMarketing technologyAutomationPersonalisation

Company Brief

Monzo Bank

Industry: Neobanking

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn