Senior Manager, Solutions Engineering

Intercom
London
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Mentoring","Communication","Presentation","Customer focus"]

Lead Intercom’s Solutions Engineering function across EMEA, shaping the strategic vision and go-to-market approach for the pre-sales team. You’ll recruit, coach, and scale a high-performing SE organization while operating as a player-coach on complex, six-figure enterprise deals. Partner closely with Sales, Success, Product, Engineering, and Services to deliver verticalized solution architectures, PoCs, and customer outcomes on Intercom’s AI-first platform.

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Intercom
Intercom
2 days ago

Senior Manager, Solutions Engineering

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead Intercom’s Solutions Engineering function across EMEA, shaping the strategic vision and go-to-market approach for the pre-sales team. You’ll recruit, coach, and scale a high-performing SE organization while operating as a player-coach on complex, six-figure enterprise deals. Partner closely with Sales, Success, Product, Engineering, and Services to deliver verticalized solution architectures, PoCs, and customer outcomes on Intercom’s AI-first platform.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Define and evolve the strategic vision and go-to-market approach for Solutions Engineering.
  • •Lead, coach, and scale an SE team across global regions and core verticals.
  • •Engage in strategic deals and provide technical guidance, architecture, demos, and product evaluation support.
  • •Act as a trusted technical advisor and executive point of contact for large customers.
  • •Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.
Travel: Low travel

Key Requirements

  • •5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.
  • •3+ years of experience leading technical pre-sales teams, including hiring, mentoring, and managing high-performing teams.
  • •Experience selling AI, data, or highly technical products (or strong curiosity and daily use of AI).
  • •Comfort operating in ambiguous environments, staying focused under pressure while helping customers resolve challenging issues.
  • •Consistently deliver revenue numbers and produce accurate forecasts while maintaining focus on team development and growth.
Experience:AIDataPre-salesEnterprise sales
Skills:LeadershipMentoringCommunicationPresentationCustomer focus
Languages:English

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn