Technical Programs Manager - Scaled Customer Success

n8n
Germany, Slovenia, Netherlands, Berlin, Portugal, Poland, Europe, Ireland, Bulgaria, United Kingdom, Croatia, Spain
Workplace: RemoteFull timeEUR 20,000 - 50,000Function: Customer Success & Account ManagementSkills: ["Presentation","Communication","Problem-solving","Triage","Documentation","Empathy"]

Serve as the highly technical anchor for the Scaled Enterprise Customer Success team, acting as a “technical unblocker” for hundreds of enterprise customers at once. Run one-to-many enablement programs (office hours, deep-dive webinars, onboarding demos), host and triage an enterprise Slack channel, help unblock customers during activation calls, and build reusable workflow templates, playbooks, and documentation. Synthesize technical friction and feed it back to Product and Engineering.

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FursaFursa
n8n
n8n
6 days ago

Technical Programs Manager - Scaled Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the highly technical anchor for the Scaled Enterprise Customer Success team, acting as a “technical unblocker” for hundreds of enterprise customers at once. Run one-to-many enablement programs (office hours, deep-dive webinars, onboarding demos), host and triage an enterprise Slack channel, help unblock customers during activation calls, and build reusable workflow templates, playbooks, and documentation. Synthesize technical friction and feed it back to Product and Engineering.
Location: Germany, Slovenia, Netherlands, Berlin, Portugal, Poland, Europe, Ireland, Bulgaria, United Kingdom, Croatia, Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Run technical programs: lead weekly office hours and monthly deep-dive webinars, and deliver demos during weekly group onboarding calls.
  • •Own and manage the enterprise Slack channel by triaging questions, answering or escalating to Product, and converting recurring threads into reusable content.
  • •Support implementation by joining activation calls when customers are stuck to unblock them and restore self-serve.
  • •Build scaled assets and internal playbooks: reference workflows, integration patterns, security/governance and migration guides, plus templates, video tutorials, and technical documentation.
  • •Build internal automations (e.g., health-score triggers and Slack ↔ Vitally syncs) and drive retention by intervening on technical health issues; feed product feedback from live sessions to Product and Engineering.

Pay and Benefits

Salary: EUR 20,000 - 50,000
Equity and Bonus:Equity
Perks:EquityRemote WorkHealth InsuranceDentalVision401kPensionLearning Budget

Key Requirements

  • •3–5+ years as a high-performing individual contributor in Solutions Engineering, Technical Account Management (TAM), Technical Onboarding, or Developer Advocacy in B2B SaaS.
  • •Hands-on experience with APIs, webhooks, JSON, and JavaScript, with strong troubleshooting for complex integrations.
  • •Exceptional presentation and communication skills, comfortable leading Zoom calls or rooms of 50+ engineers, developers, or ops leaders.
  • •Deep empathy for builders and a scalable mindset: turn repeated answers into reusable 1-to-many assets.
  • •Nice-to-haves: a technical degree and/or hands-on experience with n8n.
Experience:B2B SaaS
Skills:PresentationCommunicationProblem-solvingTriageDocumentationEmpathy
Languages:English
Tech Stack:APIsWebhooksJSONJavaScriptWorkflow automationSlackVitally

Eligibility

Work Authorization:Sponsorship available.

Company Brief

n8n
n8n provides a fair‑code workflow automation and orchestration platform that lets technical teams connect apps, build complex automations and integrate AI/LLMs via a visual, node‑based interface; available self‑hosted or cloud‑hosted.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2019
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor