Sales Operations Administrator

Etihad Aviation Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: Revenue Operations (RevOps)Experience: 3+ yearsSkills: ["Customer service","Relationship building","Teamwork","Time management","Communication"]

Support the sales team and their accounts throughout the sales process by handling administrative and clerical tasks that keep sales operations effective and timely. Act as a second-line escalation for account inquiries, process commercial gestures and waivers, maintain client records in Salesforce, and coordinate with account managers to keep CRM data up to date. Assist with workshops, tele sales campaigns, sales blitzes, and group policy communication to drive revenue and ensure profitability.

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Etihad Aviation Group
Etihad Aviation Group
3 days ago

Sales Operations Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support the sales team and their accounts throughout the sales process by handling administrative and clerical tasks that keep sales operations effective and timely. Act as a second-line escalation for account inquiries, process commercial gestures and waivers, maintain client records in Salesforce, and coordinate with account managers to keep CRM data up to date. Assist with workshops, tele sales campaigns, sales blitzes, and group policy communication to drive revenue and ensure profitability.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Mid level

Key Responsibilities

  • •Support the sales team and accounts by performing administrative and clerical tasks following established policies and procedures.
  • •Serve as a second line of escalation for account-related inquiries, resolving issues and providing feedback for improvements.
  • •Maintain accurate client records in Salesforce and collaborate across departments to complete tasks.
  • •Process commercial gestures and waivers as required by the account management team.
  • •Engage with account management teams by organizing educational workshops and participating in revenue-generating activities such as tele sales campaigns and sales blitzes.

Key Requirements

  • •Minimum degree with 3 years of work experience in a relevant sales-support/analysis role.
  • •Previous experience in a relevant field such as sales or ticketing/customer service.
  • •Hands-on experience with Microsoft Office Suite (Excel, Outlook, Word).
  • •Experience with data and reporting is preferred.
  • •Adequate knowledge of fares and ticketing, plus professional proficiency in English and Arabic (preferred).
Experience:3+ yearsSales supportTicketingCustomer service
Skills:Customer serviceRelationship buildingTeamworkTime managementCommunication
Languages:EnglishArabic
Tech Stack:SalesforceMicrosoft ExcelMicrosoft OutlookMicrosoft Word

Eligibility

Nationality:UAE National

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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