Service Advisor, San Jose

Lucid Motors
San Jose
Workplace: OnsiteFull timeUSD 30 - 41 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Interpersonal skills","Compassionate demeanor","Problem-solving","Creative thinking","Documentation"]

Provide front-of-house service advising for Lucid customers, greeting clients, answering calls, and coordinating the service experience from check-in through vehicle handover. Consult with technicians, document concerns and inspections, manage work orders and warranty timing, and explain repair options with time/cost estimates. Track vehicles through maintenance and ensure last-step quality control before release, including loaner/ride coordination and DocuSign service authorization and invoicing.

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Lucid Motors
Lucid Motors
1 month ago

Service Advisor, San Jose

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide front-of-house service advising for Lucid customers, greeting clients, answering calls, and coordinating the service experience from check-in through vehicle handover. Consult with technicians, document concerns and inspections, manage work orders and warranty timing, and explain repair options with time/cost estimates. Track vehicles through maintenance and ensure last-step quality control before release, including loaner/ride coordination and DocuSign service authorization and invoicing.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet service clients, answer/direct phone calls, answer questions, and take messages as needed.
  • •Conduct comprehensive vehicle inspections and check-in processes, documenting concerns, transport damage, and damage/wear for diagnosis and repair.
  • •Review work orders after technicians/detailers complete tasks, ensuring accurate documentation and time punches aligned to labor operations.
  • •Track and facilitate repairs through authorization, invoicing, loaner/ride coordination, and ensure clear customer communication of time/cost estimates.
  • •Uphold CSI KPI and act as last QC step to ensure service meets Lucid quality standards; promptly address warranty claim rejections and correct issues within established timeframes.

Pay and Benefits

Salary: USD 30 - 41 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife CoverageDisability CoveragePaid LeavePaid Holidays401k

Key Requirements

  • •2–5 years of automotive experience in a Service Advisor or front-of-house customer-facing role.
  • •Excellent interpersonal skills with a compassionate, patient demeanor.
  • •Ability to solve problems creatively and accurately articulate/document details for smooth workflow.
  • •Ability to tailor and explain automotive terminology and concepts to customers with varying levels of automotive knowledge.
  • •Proficiency with Microsoft Office and learning proprietary DMS software; full-time availability including weekends/extended hours during busy periods.
Experience:2-5 yearsAutomotive
Education:Bachelor's in Automotive Technology or Business Management
Skills:Interpersonal skillsCompassionate demeanorProblem-solvingCreative thinkingDocumentation
Licenses:Valid driver’s license
Certifications:CPR
Languages:English
Tech Stack:Microsoft OfficeDMS softwareDocuSign

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn