Intel

1 month ago

Senior Customer Technical Enablement and Debug Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead system-level debug and issue resolution for Intel’s networking IPU deployments, acting as the frontline technical interface with strategic customers. You will diagnose HW/FW/SW issues across silicon, firmware, drivers, and system software, collaborate cross-functionally, and enable customers through debugging workflows and deployment enablement.

Location: Santa Clara

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Act as the primary technical point of contact for customer-reported issues and lead real-time triage, debugging, and resolution of complex system issues in customer environments.
•Investigate and debug issues across the full stack: silicon, firmware, drivers, and system software; reproduce field issues in lab environments and drive end-to-end root cause analysis.
•Coordinate resolution across teams by identifying failing components (HW/FW/SW) and driving escalations with architecture, design, validation, firmware, and software teams.
•Communicate findings, status, and mitigation plans clearly to customers and stakeholders; contribute to debug methodologies, tools, and field-debug capabilities.
•Support new customer use-cases and deployment enablement; improve debug workflows, visibility, and in-field diagnostics; capture and drive closure of systemic issues (escapees)

Pay and Benefits

Salary: USD 141,910 - 269,100 annually

Equity and Bonus:Equity

Perks:Health InsuranceRetirementPaid LeaveEquity

Key Requirements

•Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field
•5+ years of experience in system-level debug (HW/FW/SW)
•Strong experience with networking systems, drivers, and Linux environments
•Experience debugging complex silicon/system issues in lab or customer environments
•Excellent communication skills with external customers

Experience:5+ yearsNetworkingIPUSmartNICData center networkingLinux

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer focusTeam collaborationAdaptability

Languages:English

Tech Stack:JTAGTraceDumpsPCIeRDMAEthernetLinuxSiliconFirmwareDriversNetworking

Company Brief

Intel

Designs and manufactures semiconductor chips, processors, and related hardware for PCs, data centers, networking, and embedded applications, while providing software and services to accelerate computing across industries globally.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Intel

1 month ago

Senior Customer Technical Enablement and Debug Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Santa Clara

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Act as the primary technical point of contact for customer-reported issues and lead real-time triage, debugging, and resolution of complex system issues in customer environments.
•Investigate and debug issues across the full stack: silicon, firmware, drivers, and system software; reproduce field issues in lab environments and drive end-to-end root cause analysis.
•Coordinate resolution across teams by identifying failing components (HW/FW/SW) and driving escalations with architecture, design, validation, firmware, and software teams.
•Communicate findings, status, and mitigation plans clearly to customers and stakeholders; contribute to debug methodologies, tools, and field-debug capabilities.
•Support new customer use-cases and deployment enablement; improve debug workflows, visibility, and in-field diagnostics; capture and drive closure of systemic issues (escapees)

Pay and Benefits

Salary: USD 141,910 - 269,100 annually

Equity and Bonus:Equity

Perks:Health InsuranceRetirementPaid LeaveEquity

Key Requirements

•Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field
•5+ years of experience in system-level debug (HW/FW/SW)
•Strong experience with networking systems, drivers, and Linux environments
•Experience debugging complex silicon/system issues in lab or customer environments
•Excellent communication skills with external customers

Experience:5+ yearsNetworkingIPUSmartNICData center networkingLinux

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer focusTeam collaborationAdaptability

Languages:English

Tech Stack:JTAGTraceDumpsPCIeRDMAEthernetLinuxSiliconFirmwareDriversNetworking

Company Brief

Intel

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor