Event Analyst, Marketplace Support - Tours & Onsales

Own high-profile Ticketmaster onsale support for key Tours and Events, ensuring a frictionless fan experience. Lead critical national/international bridge calls to identify, triage, direct, and resolve issues in real time. Manage Smart Queue settings, execute checkout overrides, create password campaigns, and support emerging onsale products. Coordinate event functionality and Marketplace operations, improve site data quality, and collaborate with development teams on tools, enhancements, and escalation paths.