Scaled Enterprise Customer Success Manager

Perplexity
San Francisco
Workplace: HybridFull timeUSD 150,000 - 175,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Collaboration","Problem-solving","Analytical","Time management"]

Scaled Enterprise Customer Success Manager to drive onboarding, adoption, retention, and expansion across SMB and Mid-Market customers. Collaborates with Enterprise, Sales, Product, Support, and Marketing to deliver value at scale, leveraging data-driven programs and strong customer judgment to expand Perplexity’s enterprise footprint.

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Perplexity
Perplexity
4 months ago

Scaled Enterprise Customer Success Manager

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Last checked: 14 hours agoStatus: Live

Job Summary

Scaled Enterprise Customer Success Manager to drive onboarding, adoption, retention, and expansion across SMB and Mid-Market customers. Collaborates with Enterprise, Sales, Product, Support, and Marketing to deliver value at scale, leveraging data-driven programs and strong customer judgment to expand Perplexity’s enterprise footprint.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Execute the scaled Enterprise customer success strategy developed by leadership
  • •Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model
  • •Serve as a point of contact for customers across onboarding, adoption, value realization, renewal, and expansion moments
  • •Drive initial enablement through repeatable onboarding programs, training sessions, office hours, webinars, and digital content
  • •Monitor customer health, usage trends, and engagement signals to prioritize outreach and identify risks or growth opportunities

Pay and Benefits

Salary: USD 150,000 - 175,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of experience in Customer Success, Account Management, Sales, or related customer-facing roles at scaling technology companies
  • •Experience supporting SMB, Mid-Market, or high-volume customer segments, ideally in a SaaS or AI/productivity tooling environment
  • •Strong customer judgment with the ability to balance personalized engagement and scalable program execution
  • •Proven ability to drive adoption, retention, and growth across a book of business
  • •Excellent written and verbal communication skills, with the ability to clearly explain value to business and technical stakeholders
Experience:3+ yearsSaaSAITechnology
Skills:CommunicationCollaborationProblem-solvingAnalyticalTime management
Languages:English
Tech Stack:CRMAnalytics tools

Company Brief

Perplexity
Perplexity AI provides an AI-powered answer engine that returns conversational, citation-backed answers to user queries and offers Pro/Enterprise products and APIs for research, knowledge work, and search augmentation.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Revenue: USD 50M to 100M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor