Sephora

5 months ago

Gestionnaire services en magasin (Quebec, QC, CA, G2K 1N4)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Leads store customer service operations across multiple service studios, drives in-store innovations, ensures outstanding client experiences, manages online booking and events, and oversees staff training and performance in a full-time leadership role at a Sephora location in Quebec.

Location: Quebec

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Manager level

Key Responsibilities

•Manage all services, workshops, and in-store events for the Sephora store, ensuring coordinators are adequately trained to run the studio and daily services.
•Drive innovation by ensuring beauty consultants leverage our technological innovations to enhance in-store customer experiences.
•Oversee the online reservation system, publish advisor availability and available courses, and maintain staffing to support service expansion while ensuring efficient client flow.
•Lead in-store events with the service team, ensuring events are well-planned and staffed to maximize customer learning and sales opportunities.
•Oversee training and development, including certification processes for beauty advisors, and provide opportunities to enhance artistic skills whenever possible.

Key Requirements

•2-4 years of experience in a similar retail role at a store with comparable volume or equivalent internal experience.
•excellent verbal and written communication skills, with ability to influence business partners at all levels.
•proven ability to build and develop teams by recruiting and coaching responsible store leaders who can train and mentor team members to drive sales and deliver exceptional customer service.
•experience managing studios, workshops, and in-store events to maximize customer learning and sales opportunities
•experience with coordinating and certifying beauty advisors, ensuring adequate staffing to support service growth.

Experience:2-4 yearsRetailBeauty

Skills:CommunicationLeadershipTeam-buildingCustomer-focusTraining & coaching

Tech Stack:CRMBooking systemRetail POS

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

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Sephora

5 months ago

Gestionnaire services en magasin (Quebec, QC, CA, G2K 1N4)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Quebec

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Manager level

Key Responsibilities

•Manage all services, workshops, and in-store events for the Sephora store, ensuring coordinators are adequately trained to run the studio and daily services.
•Drive innovation by ensuring beauty consultants leverage our technological innovations to enhance in-store customer experiences.
•Oversee the online reservation system, publish advisor availability and available courses, and maintain staffing to support service expansion while ensuring efficient client flow.
•Lead in-store events with the service team, ensuring events are well-planned and staffed to maximize customer learning and sales opportunities.
•Oversee training and development, including certification processes for beauty advisors, and provide opportunities to enhance artistic skills whenever possible.

Key Requirements

•2-4 years of experience in a similar retail role at a store with comparable volume or equivalent internal experience.
•excellent verbal and written communication skills, with ability to influence business partners at all levels.
•proven ability to build and develop teams by recruiting and coaching responsible store leaders who can train and mentor team members to drive sales and deliver exceptional customer service.
•experience managing studios, workshops, and in-store events to maximize customer learning and sales opportunities
•experience with coordinating and certifying beauty advisors, ensuring adequate staffing to support service growth.

Experience:2-4 yearsRetailBeauty

Skills:CommunicationLeadershipTeam-buildingCustomer-focusTraining & coaching

Tech Stack:CRMBooking systemRetail POS

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn