Sale Associate Chicago store - John Lobb

Hermes
Chicago
Workplace: OnsiteFull timeUSD 25 - 27 hourlyFunction: Software EngineeringExperience: 3+ yearsSkills: ["Communication","Customer service","Teamwork","Problem-solving"]

Join the flagship Chicago store as a Sales Associate for John Lobb, delivering exceptional customer service to an international clientele. You’ll develop product knowledge, drive sales, manage stock and back-office tasks, contribute to CRM initiatives, and continue building relationships to maximize customer retention in a luxury retail environment.

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Hermes
Hermes
4 months ago

Sale Associate Chicago store - John Lobb

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Job Summary

Join the flagship Chicago store as a Sales Associate for John Lobb, delivering exceptional customer service to an international clientele. You’ll develop product knowledge, drive sales, manage stock and back-office tasks, contribute to CRM initiatives, and continue building relationships to maximize customer retention in a luxury retail environment.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Provide excellent customer service on the sales floor, developing and maximizing sales opportunities while ensuring customer retention.
  • •Develop in-depth knowledge of all John Lobb products and their features/benefits to better assist clients.
  • •Maintain attractive, up-to-date in-store displays and assist with stock productivity and back-office tasks.
  • •Handle customer queries and correspondence promptly and professionally, supporting CRM initiatives.
  • •Support stock ordering, receiving, and maintenance processes and participate in security and store requirements as needed.

Pay and Benefits

Salary: USD 25 - 27 hourly
Perks:MedicalDentalVisionAnnual BonusDiscount

Key Requirements

  • •Minimum 3 years of experience in high-end/luxury international retail contexts; footwear/shoes experience is a plus
  • •Excellent written and oral English communication skills
  • •Fluency in another language is a strong advantage
  • •Some experience of retail administration; basic CRM, databases and e-commerce knowledge is a plus
  • •Demonstrated sophisticated selling and customer relations approach; team player; dynamic, flexible and adaptable with proactive performance focus
Experience:3+ yearsRetailLuxuryFashionShoesCRM
Skills:CommunicationCustomer serviceTeamworkProblem-solving
Languages:English
Tech Stack:CRME-commerce

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn