Supervisor - Guest Operations - Roxy Cinema

Dubai Holding
United Arab Emirates
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceEducation: high_schoolSkills: ["Leadership","Team management","Customer service","Communication","Problem-solving"]

Lead frontline guest operations for Roxy Cinemas, supervising daily shifts to deliver outstanding service and operational excellence. Motivate and develop Guest Operations Associates, support the Cinema Manager on policy and regulatory compliance, and monitor safety, security, and operational standards. Handle cash operations, reporting, stock control, and audits, proactively resolve guest issues, and ensure facilities and equipment run effectively using ticketing and reporting systems.

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FursaFursa
Dubai Holding
Dubai Holding
1 day ago

Supervisor - Guest Operations - Roxy Cinema

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead frontline guest operations for Roxy Cinemas, supervising daily shifts to deliver outstanding service and operational excellence. Motivate and develop Guest Operations Associates, support the Cinema Manager on policy and regulatory compliance, and monitor safety, security, and operational standards. Handle cash operations, reporting, stock control, and audits, proactively resolve guest issues, and ensure facilities and equipment run effectively using ticketing and reporting systems.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Supervise daily cinema operations to deliver outstanding guest service and operational excellence.
  • •Lead, motivate, and develop Guest Operations Associates to meet performance and service targets.
  • •Support the Cinema Manager in ensuring compliance with company policies, procedures, and regulatory requirements.
  • •Monitor operational, safety, and security standards to provide a safe environment for guests and colleagues.
  • •Oversee cash handling, reporting, stock control, and operational audits; resolve guest issues and maintain facilities, equipment, and operational assets.

Key Requirements

  • •High School Diploma; additional certification or diploma in Hospitality, Business, Retail, or related field preferred.
  • •2+ years of supervisory experience in cinema, entertainment, hospitality, retail, or guest service.
  • •Strong leadership and team management capabilities.
  • •Experience managing operational procedures, cash handling, and shift-based environments.
  • •Excellent English skills and strong communication, interpersonal, and problem-solving abilities.
Experience:CinemaEntertainmentHospitalityRetailGuest service
Education:High School
Skills:LeadershipTeam managementCustomer serviceCommunicationProblem-solving
Languages:English
Tech Stack:Microsoft OfficeVista ticketingPOSTicketingReporting platforms

Company Brief

Dubai Holding
Dubai Holding is a diversified global investment holding company that invests across real estate, hospitality, media, ICT, retail, and other sectors to support Dubai’s economic growth and strategic development.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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