Abu Dhabi Islamic Bank

6 months ago

Telesales Officer (Outsource role)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Role involves executing tele-calling activities for the telesales unit, driving ENR/Takaful sales and card activation, reducing attrition, maintaining call quality and compliance with bank policies, while fostering trust and collaboration within the team and delivering high levels of service.

Location: United Arab Emirates

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Execute Tele-calling activities as assigned to the team
•Enhance ENR / Takaful sales, card activation rates, control customer attrition
•Ensure minimum requirement of calls are made
•Ensure compliance with bank policies and procedures
•Ensuring guidelines are adhered to and call quality is maintained while interacting with clients
•Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and
•Ensure deliverables are of the right level of service.

Key Requirements

•Previous banking experience in similar role
•Fair understanding of product and services provided by the bank
•Understanding of customer relationships
•Good interpersonal & convincing skills
•Basic MS Office skills
•Excellent communication skills
•Good problem-solving skills
•Display flexibility in dealing with clients and other team members
•Customer service skills in order to resolve customer complaints

Skills:CommunicationProblem-solvingFlexibilityCustomer serviceInterpersonalConvincingMS Office

Company Brief

Abu Dhabi Islamic Bank

Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Abu Dhabi Islamic Bank

6 months ago

Telesales Officer (Outsource role)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Execute Tele-calling activities as assigned to the team
•Enhance ENR / Takaful sales, card activation rates, control customer attrition
•Ensure minimum requirement of calls are made
•Ensure compliance with bank policies and procedures
•Ensuring guidelines are adhered to and call quality is maintained while interacting with clients
•Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and
•Ensure deliverables are of the right level of service.

Key Requirements

•Previous banking experience in similar role
•Fair understanding of product and services provided by the bank
•Understanding of customer relationships
•Good interpersonal & convincing skills
•Basic MS Office skills
•Excellent communication skills
•Good problem-solving skills
•Display flexibility in dealing with clients and other team members
•Customer service skills in order to resolve customer complaints

Skills:CommunicationProblem-solvingFlexibilityCustomer serviceInterpersonalConvincingMS Office

Company Brief

Abu Dhabi Islamic Bank

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor