Aircall

1 week ago

Customer Engineer - Iberia & Italy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Own the technical onboarding and implementation of new customers, guiding integrations and translating Aircall capabilities into measurable customer outcomes. Configure integrations to connect Aircall with customers’ tech stacks, support adoption of new features (including AI products), and monitor customer health to improve engagement. Partner with Account Executives/Managers on renewals and expansion, and coordinate complex technical issues with Product, Engineering, and Support while feeding insights back to improve the platform.

Location: Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Lead technical onboarding and implementation of new customers through a smooth go-live.
•Configure integrations and help customers connect Aircall with their existing tech stack.
•Provide technical guidance and best-practice recommendations to drive product adoption.
•Support customers in adopting new features, including Aircall AI products and advanced capabilities.
•Monitor customer health and partner with Account Managers during renewals/expansion, coordinating complex technical issues with Product, Engineering, and Support as needed.

Key Requirements

•3+ years of experience in a customer-facing technical role (Customer Engineer, Technical Account Manager, Solutions/Implementation Consultant, Customer Success, or similar).
•Experience implementing SaaS solutions for mid-market or enterprise customers.
•Strong understanding of APIs, integrations, webhooks, cloud applications, and SaaS environments.
•Experience working with CRM platforms and business applications.
•Fluency in English and Spanish is a must (Italian is a plus).

Experience:3+ yearsSaaSMid-marketEnterpriseCustomer-facing

Skills:TroubleshootingProblem-solvingCommunicationProject managementCustomer-first mindsetProactive approach

Languages:EnglishSpanishItalian

Tech Stack:APIsIntegrationsWebhooksCloud applicationsSaaSCRM platformsAI Voice AgentAI AssistAI Assist ProVoiceSMSWhatsApp

Company Brief

Aircall

Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.

Industry: Telecommunications

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Paris, France

Founded: 2014

Website LinkedIn

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Aircall

1 week ago

Customer Engineer - Iberia & Italy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Lead technical onboarding and implementation of new customers through a smooth go-live.
•Configure integrations and help customers connect Aircall with their existing tech stack.
•Provide technical guidance and best-practice recommendations to drive product adoption.
•Support customers in adopting new features, including Aircall AI products and advanced capabilities.
•Monitor customer health and partner with Account Managers during renewals/expansion, coordinating complex technical issues with Product, Engineering, and Support as needed.

Key Requirements

•3+ years of experience in a customer-facing technical role (Customer Engineer, Technical Account Manager, Solutions/Implementation Consultant, Customer Success, or similar).
•Experience implementing SaaS solutions for mid-market or enterprise customers.
•Strong understanding of APIs, integrations, webhooks, cloud applications, and SaaS environments.
•Experience working with CRM platforms and business applications.
•Fluency in English and Spanish is a must (Italian is a plus).

Experience:3+ yearsSaaSMid-marketEnterpriseCustomer-facing

Skills:TroubleshootingProblem-solvingCommunicationProject managementCustomer-first mindsetProactive approach

Languages:EnglishSpanishItalian

Tech Stack:APIsIntegrationsWebhooksCloud applicationsSaaSCRM platformsAI Voice AgentAI AssistAI Assist ProVoiceSMSWhatsApp

Company Brief

Aircall

Industry: Telecommunications

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Paris, France

Founded: 2014

Website LinkedIn