System Analyst I

Aon
Kuala Lumpur
Workplace: HybridFull timeFunction: Business OperationsExperience: 4-5 yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Requirements documentation","Analytical thinking","Problem-solving","Active listening"]

Provide strategic business analysis for internal stakeholders and clients within the Digital Benefit Solutions team. Gather and document client requirements into APAC and Aon standard requirement templates, run requirements workshops, and translate business needs into operational/technical solutions. Lead requirements workstreams for new implementations and manage end-to-end change requests during renewals. Collaborate across regional/global teams, coordinate with data analysts, configuration system analysts, and solution architects, and support productivity and continuous improvement initiatives.

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FursaFursa
Aon
Aon
2 days ago

System Analyst I

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Last checked: 13 hours agoStatus: Live

Job Summary

Provide strategic business analysis for internal stakeholders and clients within the Digital Benefit Solutions team. Gather and document client requirements into APAC and Aon standard requirement templates, run requirements workshops, and translate business needs into operational/technical solutions. Lead requirements workstreams for new implementations and manage end-to-end change requests during renewals. Collaborate across regional/global teams, coordinate with data analysts, configuration system analysts, and solution architects, and support productivity and continuous improvement initiatives.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Lead business requirements gathering for new client implementations and manage complex change requests during renewals using Aon standard models.
  • •Conduct requirements workshops and sessions with clients and internal teams, then translate outcomes into standard requirement templates for key markets (MY/SG) with onsite support.
  • •Work with internal teams to clarify requirements, communicate client expectations, and ensure mutual understanding of requirements, processes, and service delivery.
  • •Review and provide feedback/recommendations to improve Operating Procedure (SOP), Admin Process Document (APD), and Claim Rules Arrangement (CRA) aligned to client requirements.
  • •Own the end-to-end change request process, monitoring/controlling changes to meet regional/global standards and coordinate with data analysts, configuration system analysts, and solution architects to resolve issues and implement designs.

Key Requirements

  • •Bachelor’s degree or equivalent in Mathematics, Actuarial Science, Finance, Computer Science, Economics, or a related field.
  • •4 to 5 years proven track record as a Business Analyst or System Analyst in a project/implementation environment, including analysis, specification development, and testing.
  • •Experience in the Health Solutions / Group Insurance domain (Employee Benefits Insurance preferred).
  • •Capability to document requirements specifications accurately and effectively and manage quality expectations.
  • •Strong communication and analytical skills, including thoughtful questioning/active listening and resolving complex issues under pressure.
Experience:4-5 yearsHealthcareGroup insuranceEmployee benefits insurance
Education:Bachelor's in Mathematics, Actuarial Science, Finance, Computer Science, Economics or any other relevant background
Skills:CommunicationStakeholder managementRequirements documentationAnalytical thinkingProblem-solvingActive listening

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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