Field Service Engineer 2- Memphis, TN

Dell
Memphis, Tennessee
Workplace: RemoteFull timeUSD 65,000 - 85,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: bachelorsSkills: ["Customer-facing communication","Diagnostic thinking","Documentation","Analytical practices"]

Deliver on-site technical support for hardware and software installations, troubleshooting, and maintenance. You’ll triage issues with guidance from Dell support, execute action plans from Dell Domain Engineers, and communicate via Teams, email, and phone. Document part replacements, run diagnostics for testing and validation, capture and upload logs, and help create a seamless customer experience across client deployments.

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FursaFursa
Dell
Dell
2 days ago

Field Service Engineer 2- Memphis, TN

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Last checked: 3 hours agoStatus: Live

Job Summary

Deliver on-site technical support for hardware and software installations, troubleshooting, and maintenance. You’ll triage issues with guidance from Dell support, execute action plans from Dell Domain Engineers, and communicate via Teams, email, and phone. Document part replacements, run diagnostics for testing and validation, capture and upload logs, and help create a seamless customer experience across client deployments.
Location: Memphis, Tennessee
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Triage customer issues with direction from Dell support.
  • •Execute the plan of action from Dell Domain Engineer/L3 and communicate via Teams, email, and phone.
  • •Document POA results, logs, and service reports including parts numbers/PPID of old/new parts replaced to Dell via case email.
  • •Reseat, swap, or replace parts and upgrade firmware as needed.
  • •Run diagnostics for testing and validation and capture/upload logs.

Pay and Benefits

Salary: USD 65,000 - 85,000 annually

Key Requirements

  • •5+ years of professional experience plus an Associate's Degree in a technical discipline or an equivalent combination of experience and education.
  • •Experience delivering technical field services supporting hardware and software at client sites.
  • •Experience in a customer-facing role, including reporting and presenting successfully to all levels of the organization.
  • •Experience working in locations with large, concentrated deployments of assets, including networking and Fiber.
  • •Ability to lift a minimum of 50 lbs waist high to replace components on server stacks.
Experience:5+ yearsHardwareSoftwareField services
Education:Bachelor's in technical discipline
Skills:Customer-facing communicationDiagnostic thinkingDocumentationAnalytical practices
Certifications:Dell EMC Proven Professional Specialist Level (CPSD, Server)CompTIA Tech+CompTIA A+CompTIA Security+CompTIA Network+CCNA
Languages:US
Tech Stack:HardwareSoftwareNetworkingFiberServer stacksPowerEdgeFirmwareDiagnosticsTeamsEmailPhone

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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