22 hours ago

Telephone Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Answer incoming calls from inside and outside the hotel, connect callers to the right extensions, and handle guest inquiries with a friendly, caring approach aligned to Kempinski and LQA standards. Accurately record and deliver messages, manage DND/confidential requests, and process wake-up call requests. Serve as the hotel communication center during emergencies, maintain call/DID/IDD records, coordinate charges with Front Office, and support smooth operations by monitoring TV and public-area music.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answer all incoming calls and efficiently connect guests/callers to the appropriate hotel extensions according to Kempinski standards.
•Accurately write down and promptly deliver guest messages and handle guest questions/requests as appropriate or route to the right staff.
•Manage Do Not Disturb (DND) and confidential status requests, and handle personal wake-up calls and automatic wake-up calls for groups/crew.
•In emergencies, act as the hotel communication center and manage communications for the hotel.
•Maintain complete DDD/IDD records, coordinate telephone charges with Front Office reception, monitor TV channels and public-area music, and keep the working area neat.

Key Requirements

•Basic knowledge of front desk operations.
•Strong communication skills and a friendly, caring guest service approach.
•Knowledge of Microsoft Office (Word, Excel, and PowerPoint).
•Knowledge of Opera; basic familiarity with hotel operations and computer systems.
•Luxury hotel experience and basic knowledge of Micros (a plus).

Experience:Luxury hospitality

Skills:CommunicationGuest service

Tech Stack:Microsoft OfficeWordExcelPowerPointOperaMicros

Company Brief

Kempinski

Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Kempinski

22 hours ago

Telephone Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answer all incoming calls and efficiently connect guests/callers to the appropriate hotel extensions according to Kempinski standards.
•Accurately write down and promptly deliver guest messages and handle guest questions/requests as appropriate or route to the right staff.
•Manage Do Not Disturb (DND) and confidential status requests, and handle personal wake-up calls and automatic wake-up calls for groups/crew.
•In emergencies, act as the hotel communication center and manage communications for the hotel.
•Maintain complete DDD/IDD records, coordinate telephone charges with Front Office reception, monitor TV channels and public-area music, and keep the working area neat.

Key Requirements

•Basic knowledge of front desk operations.
•Strong communication skills and a friendly, caring guest service approach.
•Knowledge of Microsoft Office (Word, Excel, and PowerPoint).
•Knowledge of Opera; basic familiarity with hotel operations and computer systems.
•Luxury hotel experience and basic knowledge of Micros (a plus).

Experience:Luxury hospitality

Skills:CommunicationGuest service

Tech Stack:Microsoft OfficeWordExcelPowerPointOperaMicros

Company Brief

Kempinski

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor