Partner Care - India

Sophos
Ahmedabad
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Troubleshooting","Organization","Teamwork"]

Deliver accurate, high-quality information to Sophos partners and engineers via phone and email. Respond promptly to product and service inquiries, provide detailed post-sales information, and maintain strong partner relationships. Collaborate with cross-functional teams to resolve issues, escalate when needed, and support partner satisfaction while meeting performance targets. Document all interactions and track partner cases in Salesforce with daily updates.

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FursaFursa
Sophos
Sophos
1 day ago

Partner Care - India

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Source: Company careers pageValidated by: Fursa AI
Last checked: 57 minutes agoStatus: Live

Job Summary

Deliver accurate, high-quality information to Sophos partners and engineers via phone and email. Respond promptly to product and service inquiries, provide detailed post-sales information, and maintain strong partner relationships. Collaborate with cross-functional teams to resolve issues, escalate when needed, and support partner satisfaction while meeting performance targets. Document all interactions and track partner cases in Salesforce with daily updates.
Location: Ahmedabad
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Support Sophos partners through telephone and email correspondence, adhering to department standards for call duration and wait times.
  • •Respond to partner inquiries about Sophos products and services promptly and professionally, providing accurate feature and specification information.
  • •Collaborate with cross-functional teams (Customer Care, Sales, Licensing, SalesOps, Technical Support) to ensure seamless partner experiences.
  • •Listen to partner feedback and concerns, escalating issues to the appropriate internal teams for resolution.
  • •Maintain accurate documentation and record all interactions/communications in Salesforce, with daily updates tracking each partner’s case.

Key Requirements

  • •Proven experience in a customer service or support role, preferably in the cybersecurity industry.
  • •Strong communication skills (written and verbal) to convey technical information to non-technical individuals.
  • •Excellent problem-solving and troubleshooting abilities.
  • •Ability to work effectively in a fast-paced, team-oriented environment.
  • •Strong organisational and time-management skills.
Experience:Cybersecurity
Skills:CommunicationProblem-solvingTroubleshootingOrganizationTeamwork
Tech Stack:SalesforceMDRXDRSIEM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sophos
Provides enterprise cybersecurity software and services including endpoint protection, network security, cloud security, encryption, and managed threat response to protect organizations from advanced threats and ransomware.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Abingdon, United Kingdom
Founded: 1985
WebsiteLinkedIn