Solutions Architect

Dialpad
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Customer focus","Risk analysis","Change management","Troubleshooting"]

Design and configure contact center call flows and integrations for Dialpad customers, ensuring accurate reporting and smooth deployments. Collaborate with clients to tailor solutions for call handling, automation, and analytics, while provisioning desk phones and sharing implementation best practices. Lead deployment efforts, troubleshoot issues, analyze workflows for continuous improvement, and perform risk analysis and change management. Provide expert guidance through video conferencing to drive successful adoption.

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FursaFursa
Dialpad
Dialpad
3 days ago

Solutions Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Design and configure contact center call flows and integrations for Dialpad customers, ensuring accurate reporting and smooth deployments. Collaborate with clients to tailor solutions for call handling, automation, and analytics, while provisioning desk phones and sharing implementation best practices. Lead deployment efforts, troubleshoot issues, analyze workflows for continuous improvement, and perform risk analysis and change management. Provide expert guidance through video conferencing to drive successful adoption.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Design and configure contact center call flows with seamless integrations and accurate reporting data.
  • •Collaborate with clients to understand operational needs and tailor Dialpad solutions for call handling, automation, and analytics.
  • •Provision and configure desk phones, delivering best practices and recommendations for efficient setups.
  • •Lead deployment efforts by overseeing call flow design, integrations, and system configurations to meet business objectives.
  • •Troubleshoot deployment issues, identify/report bugs, analyze workflows for improvements, and perform risk analysis and change management.

Key Requirements

  • •Act as a subject-matter expert providing consulting and guidance on technical solutions.
  • •Experience implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
  • •Strong knowledge of Business VoIP telephony services (on-premise or SaaS).
  • •Experience with VoIP CODECs and related technologies including G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, and SIP.
  • •Ability to work US hours.
Experience:Contact centerUnified communications
Skills:Problem-solvingCustomer focusRisk analysisChange managementTroubleshooting
Languages:English
Tech Stack:Google G-SuiteOffice 365Business VoIP TelephonyVoIP CODECsG.711G.729G.722OPUSH.264VP8VP9WebRTCH.323SIPNetwork AnalyzersFirewallsRoutersSwitchesWirelessMPLS

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn