Account Manager

Fivetran
Denver
Workplace: HybridFull timeUSD 114,404.5 - 143,005.5 annuallyFunction: Customer Success & Account ManagementSkills: ["Strategic thinking","Analytical skills","Collaboration","Communication","Time management"]

Own a book of business driving customer expansion, cross-sell, and usage growth. Manage contracting from planning through negotiation to execution, including renewals, upsells, and amendments, while tiering accounts and planning targeted outreach. Collaborate cross-functionally with Customer Success Managers, Sales Engineers, Marketing, Product, and partners/SI counterparts to deliver positive customer outcomes and develop customer advocates. Provide accurate forecasts using Salesforce and related tools.

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Fivetran
Fivetran
1 week ago

Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own a book of business driving customer expansion, cross-sell, and usage growth. Manage contracting from planning through negotiation to execution, including renewals, upsells, and amendments, while tiering accounts and planning targeted outreach. Collaborate cross-functionally with Customer Success Managers, Sales Engineers, Marketing, Product, and partners/SI counterparts to deliver positive customer outcomes and develop customer advocates. Provide accurate forecasts using Salesforce and related tools.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own incremental growth of your book of business by retaining and expanding customers.
  • •Tier your accounts and execute strategic outreach and planning based on customer priorities and use cases.
  • •Identify and drive increased usage of Fivetran to support customers’ outcomes, including new use cases and cross-sell opportunities.
  • •Manage contracting end-to-end, including renewals, upsells, and amendments, from planning through negotiation and execution.
  • •Provide accurate, timely renewal and amendment forecasts and gather customer insights to share with sales, product, and leadership teams.

Pay and Benefits

Salary: USD 114,404.5 - 143,005.5 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid Time-offParental LeaveRsusLearning BudgetCell Phone

Key Requirements

  • •Proven track record in SaaS sales, customer success, or account management, including managing contract renewals and negotiations.
  • •Proficiency with CRM platforms (e.g., Salesforce) with strong organizational skills for managing multiple renewals.
  • •Ability to assess contract terms, identify upselling opportunities, and resolve issues proactively.
  • •Effective interpersonal skills for cross-functional collaboration and clear, concise communication.
  • •Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.
Experience:SaaS
Skills:Strategic thinkingAnalytical skillsCollaborationCommunicationTime management
Languages:English
Tech Stack:SalesforceCatalystSlackLookerSigmaClariHexChatGPTWorkdayZendeskGongOutreachSlabG SuiteJiraSFDC

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn