8 months ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Customer Success Associate on the Global Strategic Accounts team enabling large advertisers to execute, optimize, and scale campaigns across paid social and programmatic media. You’ll set up campaigns, build reports, troubleshoot integrations, and drive platform adoption, delivering measurable outcomes and ongoing customer success through cross-functional collaboration with Product, Engineering, and Sales.

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise accounts.
•Support onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
•Understand customer goals, identify growth opportunities, and align Smartly solutions to business outcomes.
•Oversee end-to-end campaign setup, optimization, and performance tracking across platforms (Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, The Trade Desk).
•Build and maintain dashboards and reporting frameworks ensuring data accuracy and visibility.

Key Requirements

•1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
•Proven ability to execute, optimize, and analyze paid media campaigns across social platforms (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
•Strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other BI/visualization tools to translate campaign data into insights and actions.
•Excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
•Growth mindset—curious, proactive, and eager to deepen expertise across multiple digital ecosystems.

Experience:1-3 yearsDigital advertisingAdvertising technologyAd tech

Skills:CommunicationProblem-solvingPresentationAnalytical thinkingOrganization

Languages:English

Tech Stack:ExcelPowerPointBI toolsCampaign managementReporting

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

8 months ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise accounts.
•Support onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
•Understand customer goals, identify growth opportunities, and align Smartly solutions to business outcomes.
•Oversee end-to-end campaign setup, optimization, and performance tracking across platforms (Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, The Trade Desk).
•Build and maintain dashboards and reporting frameworks ensuring data accuracy and visibility.

Key Requirements

•1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
•Proven ability to execute, optimize, and analyze paid media campaigns across social platforms (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
•Strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other BI/visualization tools to translate campaign data into insights and actions.
•Excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
•Growth mindset—curious, proactive, and eager to deepen expertise across multiple digital ecosystems.

Experience:1-3 yearsDigital advertisingAdvertising technologyAd tech

Skills:CommunicationProblem-solvingPresentationAnalytical thinkingOrganization

Languages:English

Tech Stack:ExcelPowerPointBI toolsCampaign managementReporting

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn