Business Operations Analyst

Salesforce
Phoenix
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Process orientation","Ownership","Accountability","Proactive problem solving","Analytical thinking"]

Support Salesforce’s partner operations end-to-end, including onboarding, deal registration, referrals, quoting, and reseller support. Own partner account setup and ensure cross-system data integrity, serving as the primary contact for operational escalations. Enforce partner program compliance, resolve operational issues, monitor SLAs/KPIs, and drive automation, scalable process improvements, and documentation (SOPs, training, and technical guides).

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FursaFursa
Salesforce
Salesforce
1 day ago

Business Operations Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support Salesforce’s partner operations end-to-end, including onboarding, deal registration, referrals, quoting, and reseller support. Own partner account setup and ensure cross-system data integrity, serving as the primary contact for operational escalations. Enforce partner program compliance, resolve operational issues, monitor SLAs/KPIs, and drive automation, scalable process improvements, and documentation (SOPs, training, and technical guides).
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Direct end-to-end partner operations including onboarding, deal registration, referrals, quoting, and reseller support.
  • •Manage partner account setups and ensure cross-system data integrity.
  • •Serve as the primary contact for partner inquiries and operational escalations, resolving or redirecting internal operational issues.
  • •Enforce compliance with partner program policies and mitigate operational risks through scalable process improvements.
  • •Produce SOPs, training materials, and technical documentation; drive automation and monitor SLAs, KPIs, and performance metrics.

Pay and Benefits

Equity and Bonus:Equity
Perks:MedicalDentalVisionHealth InsurancePaid ParentalLife InsuranceDisability Insurance401kTime Off

Key Requirements

  • •5+ years of channel or sales operations support experience.
  • •Bachelor’s degree or equivalent combination of education and experience.
  • •Experience in a fast-paced environment with strong interpersonal, problem-solving, and time-management skills.
  • •Extreme attention to detail with the ability to drive operational excellence and improvement.
  • •Demonstrated participation in process improvement initiatives and/or project management experience.
Experience:5+ years
Education:Bachelor's
Skills:Process orientationOwnershipAccountabilityProactive problem solvingAnalytical thinking
Certifications:Salesforce AdministratorAdvanced Salesforce Administrator
Languages:EnglishSpanish
Tech Stack:Salesforce.com

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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