Customer Success Manager

Insider
Sydney
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Relationship-building","Collaboration","Time management","Customer focus"]

Customer Success Manager responsible for guiding Australian clients, acting as the bridge between their needs and Insider One’s technology, ensuring adoption, and expanding value through strategic account planning and proactive feedback to shape product roadmaps.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Insider
Insider
4 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Customer Success Manager responsible for guiding Australian clients, acting as the bridge between their needs and Insider One’s technology, ensuring adoption, and expanding value through strategic account planning and proactive feedback to shape product roadmaps.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Be the face of Insider One to our clients and serve as the bridge between their needs and our technology.
  • •Help clients understand their goals and which features best match their objectives, ensuring effective adoption of our products.
  • •Monitor and facilitate customers’ use of our technology to maximize value and satisfaction.
  • •Collaborate with engineers and product specialists to resolve technical questions when needed.
  • •Develop and maintain key account plans to identify opportunities to increase value for clients.

Pay and Benefits

Perks:EsopLinkedin LearningSpotifyMasterclassVolunteering

Key Requirements

  • •A university degree in Business, Marketing, Engineering, or related fields.
  • •Some level of digital marketing–related experience in a customer-oriented position.
  • •Strong ability to collaborate and build relationships with customers, especially at executive level.
  • •Excellent verbal and written communication skills with strong listening abilities.
  • •Self-motivated, tech-savvy with a passion for solutions and improving client relationships.
Experience:SaaSMarketing TechB2B
Education:Bachelor's
Skills:CommunicationRelationship-buildingCollaborationTime managementCustomer focus
Tech Stack:CDPDigital marketing

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website