Customer Support Associate, Bilingual - Ukrainian (Starlink)

SpaceX
Redmond
Workplace: OnsiteFull timeUSD 24 - 29 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Problem-solving","Communication","Empathy","Time management","Attention to detail"]

Join SpaceX as a bilingual Customer Support Associate for Starlink, triaging and resolving customer issues across channels, providing hardware/software/network support, and shaping troubleshooting workflows. You’ll advocate for customers, surface training needs, and contribute to a fast-growing, early-stage support team with a focus on Ukrainian-English support and a commitment to exceptional customer experiences.

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FursaFursa
SpaceX
SpaceX
4 months ago

Customer Support Associate, Bilingual - Ukrainian (Starlink)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Join SpaceX as a bilingual Customer Support Associate for Starlink, triaging and resolving customer issues across channels, providing hardware/software/network support, and shaping troubleshooting workflows. You’ll advocate for customers, surface training needs, and contribute to a fast-growing, early-stage support team with a focus on Ukrainian-English support and a commitment to exceptional customer experiences.
Location: Redmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX
  • •Provide technical support to customers using hardware, software, and network expertise
  • •Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
  • •Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
  • •Create and maintain an internal knowledge base and help center collateral

Pay and Benefits

Salary: USD 24 - 29 hourly
Perks:401kHealth InsuranceDentalPaid LeaveDisability InsuranceLife InsurancePaid ParentalShuttle Program

Key Requirements

  • •High school diploma or equivalency
  • •1+ years of experience in a front-line customer support role
  • •Fluent in English and Ukrainian
  • •Excellent problem-solving and sleuthing skills; you go beyond the apparent and available answer
  • •Willingness and ability to flex weekend and night shift hours as needed to support our growth
Experience:1+ yearsSpaceAerospaceTelecommunicationsSatellite
Education:High School
Skills:Problem-solvingCommunicationEmpathyTime managementAttention to detail
Languages:EnglishUkrainian
Tech Stack:NetworkingHardwareSoftwareTroubleshooting

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
Glassdoor
Glassdoor: 4.2
WebsiteLinkedIn