SpaceX

2 months ago

Customer Support Associate, Bilingual - Ukrainian (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Join SpaceX as a bilingual Customer Support Associate for Starlink, triaging and resolving customer issues across channels, providing hardware/software/network support, and shaping troubleshooting workflows. You’ll advocate for customers, surface training needs, and contribute to a fast-growing, early-stage support team with a focus on Ukrainian-English support and a commitment to exceptional customer experiences.

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX
•Provide technical support to customers using hardware, software, and network expertise
•Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
•Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
•Create and maintain an internal knowledge base and help center collateral

Pay and Benefits

Salary: USD 24 - 29 hourly

Perks:401kHealth InsuranceDentalPaid LeaveDisability InsuranceLife InsurancePaid ParentalShuttle Program

Key Requirements

•High school diploma or equivalency
•1+ years of experience in a front-line customer support role
•Fluent in English and Ukrainian
•Excellent problem-solving and sleuthing skills; you go beyond the apparent and available answer
•Willingness and ability to flex weekend and night shift hours as needed to support our growth

Experience:1+ yearsSpaceAerospaceTelecommunicationsSatellite

Education:High School

Skills:Problem-solvingCommunicationEmpathyTime managementAttention to detail

Languages:EnglishUkrainian

Tech Stack:NetworkingHardwareSoftwareTroubleshooting

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

2 months ago

Customer Support Associate, Bilingual - Ukrainian (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX
•Provide technical support to customers using hardware, software, and network expertise
•Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
•Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
•Create and maintain an internal knowledge base and help center collateral

Pay and Benefits

Salary: USD 24 - 29 hourly

Perks:401kHealth InsuranceDentalPaid LeaveDisability InsuranceLife InsurancePaid ParentalShuttle Program

Key Requirements

•High school diploma or equivalency
•1+ years of experience in a front-line customer support role
•Fluent in English and Ukrainian
•Excellent problem-solving and sleuthing skills; you go beyond the apparent and available answer
•Willingness and ability to flex weekend and night shift hours as needed to support our growth

Experience:1+ yearsSpaceAerospaceTelecommunicationsSatellite

Education:High School

Skills:Problem-solvingCommunicationEmpathyTime managementAttention to detail

Languages:EnglishUkrainian

Tech Stack:NetworkingHardwareSoftwareTroubleshooting

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn