MIU MIU Digital Clients Services Advisor

Prada Group
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Multi-tasking","Customer service","Collaboration","Analytical thinking","Problem-solving"]

Support the Digital Clients Service team by delivering excellent customer service to clients across Asia Pacific through multiple contact channels. Build strong clienteling relationships, execute client outreach initiatives, and drive sales using effective clienteling practices. Understand customer needs, resolve service and product issues, and assist customers through the e-commerce purchase process and aftersales support. Coordinate with internal teams to efficiently address customer concerns.

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Prada Group
Prada Group
1 month ago

MIU MIU Digital Clients Services Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Support the Digital Clients Service team by delivering excellent customer service to clients across Asia Pacific through multiple contact channels. Build strong clienteling relationships, execute client outreach initiatives, and drive sales using effective clienteling practices. Understand customer needs, resolve service and product issues, and assist customers through the e-commerce purchase process and aftersales support. Coordinate with internal teams to efficiently address customer concerns.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Support customers from various APAC countries via multi-language channels (telephone, live chat, social network, email).
  • •Execute client outreach initiatives and drive sales through clienteling practices.
  • •Understand customer needs and preserve/resolve service or product issues.
  • •Assist customers during e-commerce purchases and provide aftersales support.
  • •Coordinate with internal teams to resolve customer issues and perform additional tasks as directed by management.

Key Requirements

  • •1+ years of experience in customer service or fashion-related qualification/experience
  • •Proven selling and clienteling skills
  • •Fluency in verbal and written English, Mandarin, and Cantonese
  • •Able to work shifts and weekends/public holidays
  • •Strong multi-tasking, computer skills, and analytical/problem-solving abilities
Experience:1+ years
Skills:Multi-taskingCustomer serviceCollaborationAnalytical thinkingProblem-solving
Languages:EnglishMandarinCantonese

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn