Senior Order Management Representative

Trane Technologies
United States
Workplace: HybridFull timeUSD 40,000 - 74,340 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Process improvement","Relationship building"]

Manage the end-to-end lifecycle of customer orders for the HVAC business and support Commercial Sales Offices nationwide. Handle order-change requests, expedites, product returns, and related inquiries, while researching and resolving customer issues. Collaborate cross-functionally with sales, product management, factories, logistics, and shipping to meet customer requirements. Continuously improve processes using problem-solving skills and stay current on product knowledge and customer service standards.

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Trane Technologies
Trane Technologies
3 hours ago

Senior Order Management Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage the end-to-end lifecycle of customer orders for the HVAC business and support Commercial Sales Offices nationwide. Handle order-change requests, expedites, product returns, and related inquiries, while researching and resolving customer issues. Collaborate cross-functionally with sales, product management, factories, logistics, and shipping to meet customer requirements. Continuously improve processes using problem-solving skills and stay current on product knowledge and customer service standards.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain positive working relationships with Commercial Sales Offices nationwide.
  • •Process customer orders and manage them throughout their lifecycle.
  • •Answer sales office inquiries regarding order changes, expedites, product returns, and general order questions.
  • •Research and resolve customer issues.
  • •Work cross-functionally across sales, product management, factories, logistics, and shipping to meet customer requirements.

Pay and Benefits

Salary: USD 40,000 - 74,340 hourly
Perks:Health Insurance401kPaid LeaveTuition Assistance

Key Requirements

  • •Associate’s Degree required; Bachelor’s Degree preferred.
  • •3-5 years of experience in customer service and/or inside and outside sales, preferably in an industrial environment.
  • •Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • •Knowledge of Dataiku is a plus.
Experience:3-5 yearsIndustrial environment
Education:Bachelor's
Skills:CommunicationInterpersonal skillsProblem-solvingProcess improvementRelationship building
Tech Stack:Microsoft Office SuiteExcelWordPowerPointOutlookDataiku

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn