BPO Customer Care Associate

NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]

Handle routine and non-routine customer inquiries for BPO accounts, resolving issues and referring complex cases to higher-level teams. Ensure accurate, timely processing of transactions to meet client SLAs, manage escalated calls, and troubleshoot nonstandard pending transactions. Contribute to SOP/process transitions and develop tactical plans to hit project milestones. Work scheduled hours (9:00 pm–6:00 am PST, Mon–Fri) from the Manila office, with possible overtime and weekend needs.

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FursaFursa
NTT
NTT
1 month ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Handle routine and non-routine customer inquiries for BPO accounts, resolving issues and referring complex cases to higher-level teams. Ensure accurate, timely processing of transactions to meet client SLAs, manage escalated calls, and troubleshoot nonstandard pending transactions. Contribute to SOP/process transitions and develop tactical plans to hit project milestones. Work scheduled hours (9:00 pm–6:00 am PST, Mon–Fri) from the Manila office, with possible overtime and weekend needs.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Handle routine questions and issues, escalating complex or unexpected matters to higher-level employees.
  • •Resolve more complex client situations using applied knowledge and skills.
  • •Ensure accurate and timely completion and processing of transactions to meet or exceed client SLAs.
  • •Take escalated calls from providers/callers and identify/resolve issues with nonstandard pending transactions.
  • •Prepare SOPs/process transitions and develop tactical/operational plans to achieve project milestones.

Key Requirements

  • •1–3 years of relevant experience in a customer care/support environment.
  • •High school diploma or equivalent; undergraduate degree or some college coursework preferred.
  • •Solid computer skills.
  • •Strong communication and customer service skills.
  • •Strong attention to detail, time management, and organizational skills.
Experience:1-3 years
Education:High School
Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn