Silent Sentinel Support

Motorola Solutions
Lisbon, Krakow
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Time management","Independent work","Collaboration","Attention to detail","Customer-first mindset","Communication"]

Provide first-line support for critical Silent Sentinel products by troubleshooting hardware, software, and systems via phone, chat, and remote sessions. Document findings in a case management system, manage customer expectations with timely updates, and deliver an exceptional customer experience across calls, emails, and escalations. Collaborate with regional and global support teams and participate in on-call coverage for after-hours and weekend emergency support.

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Motorola Solutions
Motorola Solutions
2 hours ago

Silent Sentinel Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide first-line support for critical Silent Sentinel products by troubleshooting hardware, software, and systems via phone, chat, and remote sessions. Document findings in a case management system, manage customer expectations with timely updates, and deliver an exceptional customer experience across calls, emails, and escalations. Collaborate with regional and global support teams and participate in on-call coverage for after-hours and weekend emergency support.
Location: Lisbon, Krakow
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Learn and maintain product knowledge focused on Silent Sentinel products.
  • •Troubleshoot Motorola Solutions hardware, software, and systems over the phone, chat, and remotely.
  • •Document software, hardware, and network information in a case management system.
  • •Provide exceptional customer experience during calls, emails, chat, and escalations.
  • •Prioritize and manage inbound calls, case management, live chat, and email requests, including after-hours/weekend emergency on-call support.

Key Requirements

  • •Exceptional problem-solving and time management skills.
  • •Ability to provide timely updates and manage customer expectations.
  • •English fluency to communicate complex technical problems and solutions to customers of all skill levels.
  • •Working knowledge of troubleshooting procedures, including installing, configuring, and troubleshooting software and hardware.
  • •2+ years of customer support experience in technical support environments such as video surveillance/access control, telecommunications, cloud software, enterprise hardware support, or IT helpdesk/service desk; plus a technical bachelor’s degree/diploma (Linux is a preference).
Experience:2+ yearsVideo surveillanceAccess controlTelecommunicationsCloud softwareEnterprise hardwareIT helpdeskService desk
Education:Bachelor's
Skills:Problem-solvingTime managementIndependent workCollaborationAttention to detailCustomer-first mindsetCommunication
Certifications:CCNAMCSACompTIA A+
Languages:English
Tech Stack:Silent SentinelCase management systemPhone supportChat supportRemote troubleshootingVideo surveillance camerasONVIFVideo streaming servicesLinuxCRM platformKCS methodology

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn