Call Center Agent

Qureos
San Diego
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Active listening","Problem-solving","Customer service","Attention to detail"]

Serve as the first point of contact for patrons by handling inbound calls and email inquiries about ticket sales, event information, and the theatre’s programme. Accurately process bookings, exchanges, and refunds in the designated ticketing system, resolve customer issues with empathy, and maintain detailed records in the database. Keep current on schedules, promotions, and policies while collaborating with the wider team to ensure a smooth guest experience.

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FursaFursa
Qureos
Qureos
2 days ago

Call Center Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the first point of contact for patrons by handling inbound calls and email inquiries about ticket sales, event information, and the theatre’s programme. Accurately process bookings, exchanges, and refunds in the designated ticketing system, resolve customer issues with empathy, and maintain detailed records in the database. Keep current on schedules, promotions, and policies while collaborating with the wider team to ensure a smooth guest experience.
Location: San Diego
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound calls and email enquiries regarding ticket sales, event information, and general queries.
  • •Provide accurate details about concerts, tribute shows, and community events.
  • •Process ticket bookings, exchanges, and refunds efficiently and accurately in the ticketing system.
  • •Resolve customer issues and complaints with empathy and patience to maintain customer satisfaction.
  • •Record customer interactions and transactions in the database and stay current on schedules, promotions, and policies.

Pay and Benefits

Perks:Health InsurancePaid LeaveEmployee Discounts

Key Requirements

  • •Proven experience in a call centre or customer-facing service role.
  • •Exceptional verbal and written communication skills with a professional, friendly telephone manner.
  • •Strong active listening and problem-solving skills.
  • •Excellent IT literacy, including proficiency in Microsoft Office and experience using CRM or ticketing software.
  • •High accuracy and attention to detail, with the ability to work independently in a fast-paced environment.
Skills:CommunicationActive listeningProblem-solvingCustomer serviceAttention to detail
Tech Stack:Microsoft OfficeCRMTicketing software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn