Wellness Concierge, SIRO One Za'abeel (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2-4 yearsSkills: ["Guest service","Interpersonal skills","Communication","Organization","Problem-solving"]

Create a seamless, personalized guest journey for SIRO guests across arrival, stay, fitness, recovery, wellness, and departure. Serve as a knowledgeable ambassador who blends concierge and Front Office support with confident guidance through fitness, recovery, and wellness offerings. Coordinate reservations, bookings, and guest requests, resolve concerns, and support revenue targets through authentic, personalized upselling aligned with SIRO standards.

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Kerzer International
Kerzer International
2 days ago

Wellness Concierge, SIRO One Za'abeel (Dubai, AE)

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Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Create a seamless, personalized guest journey for SIRO guests across arrival, stay, fitness, recovery, wellness, and departure. Serve as a knowledgeable ambassador who blends concierge and Front Office support with confident guidance through fitness, recovery, and wellness offerings. Coordinate reservations, bookings, and guest requests, resolve concerns, and support revenue targets through authentic, personalized upselling aligned with SIRO standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Welcome guests warmly and support arrivals, departures, requests, luggage, transportation, and Front Office operations.
  • •Provide personalized recommendations for dining, entertainment, shopping, activities, and local experiences.
  • •Explain SIRO fitness and recovery lab facilities, equipment, programs, classes, training services, and operating procedures.
  • •Act as a single point of contact across Front Office, Fitness, Spa, and Recovery, recording preferences and ensuring smooth handovers between shifts.
  • •Promote relevant experiences to support departmental revenue targets through authentic, personalized upselling and accurate service explanations.

Key Requirements

  • •Have 2–4 years of experience in concierge, guest relations, Front Office, spa, fitness, wellness, or luxury hospitality.
  • •Enjoy working in a luxury or lifestyle hospitality environment, with knowledge of fitness, wellness, recovery, spa, or performance-focused settings.
  • •Provide excellent guest service and interpersonal skills with strong verbal and written communication.
  • •Demonstrate strong organization and attention to detail, with the ability to multitask calmly in a fast-paced environment.
  • •Be proficient in English (additional languages are an advantage) and show strong digital literacy for hotel/booking systems.
Experience:2-4 yearsLuxury hospitalityWellnessFitnessSpa
Education:
Skills:Guest serviceInterpersonal skillsCommunicationOrganizationProblem-solving
Languages:English
Tech Stack:Hotel and booking systems

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn