Helpdesk Analyst
NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Customer handling","Comprehension","Writing","Multi-tasking","Presentation","Mentoring","Team building"]Provide 24x7 helpdesk support while managing SLA and KPI performance, ensuring timely resolution of incidents and requests. Handle customer and stakeholder relationships, deliver cross-functional support, and support team performance through best-practice sharing, guidance, and mentoring. Use ServiceNow and Excel reporting alongside Microsoft tools and core IT environments (Active Directory, virtual machines, VPN, encryption, and Microsoft Intune).
