Cust Exp Professional

Honeywell
Pune
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Customer focus","Operational excellence","Problem-solving","Stakeholder management","Attention to detail"]

Manage Order-to-Cash (O2C) activities including order processing, booking, billing, and customer query resolution with accurate execution and compliance. Serve as the primary point of contact for escalations related to order processing, billing, and service delivery, partnering with Sales, Finance, Collections, Operations, Logistics, and Credit. Maintain data integrity in ERP/CRM systems, analyze workflows to remove bottlenecks, and support quality checks, audits, and process improvement initiatives.

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FursaFursa
Honeywell
Honeywell
1 day ago

Cust Exp Professional

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Manage Order-to-Cash (O2C) activities including order processing, booking, billing, and customer query resolution with accurate execution and compliance. Serve as the primary point of contact for escalations related to order processing, billing, and service delivery, partnering with Sales, Finance, Collections, Operations, Logistics, and Credit. Maintain data integrity in ERP/CRM systems, analyze workflows to remove bottlenecks, and support quality checks, audits, and process improvement initiatives.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Process customer orders, bookings, billings, and related transactions accurately within service levels while ensuring compliance.
  • •Monitor and clear operational backlogs to meet business targets and support revenue-impacting billing transactions.
  • •Manage customer inquiries, requests, and claims to ensure timely resolution and customer satisfaction.
  • •Act as the primary point of contact for escalations related to order processing, billing, and service delivery; collaborate with dispute management teams.
  • •Partner cross-functionally with Sales, Finance, Collections, Operations, Logistics, Credit, and global stakeholders to resolve concerns and drive process improvement.

Key Requirements

  • •Bachelor’s degree in any discipline.
  • •5+ years of experience in Order-to-Cash (O2C), Order Management, Billing, Customer Service, or related operations.
  • •Strong understanding of O2C processes including order processing, billing, booking, customer resolution, and dispute management.
  • •Experience working with ERP and CRM platforms such as SAP and Salesforce.
  • •Proficiency in Microsoft Excel and data analysis tools.
Experience:5+ yearsOrder-to-cash (O2C)Order managementBillingCustomer serviceERPCRMDispute management
Education:Bachelor's
Skills:Customer focusOperational excellenceProblem-solvingStakeholder managementAttention to detail
Languages:English
Tech Stack:SAPSalesforceMicrosoft ExcelERPCRM

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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