English Customer Service Representative

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Active listening","Interpersonal skills","Professional communication","Patient","Problem-solving"]

Provide efficient, empathetic customer support in Cairo through phone and other communication channels. Resolve inquiries and issues promptly, escalate complex cases when needed, and keep detailed CRM records of interactions and resolution progress. Deliver a positive customer experience with strong phone etiquette, manage multiple tasks in a fast-paced environment, collaborate with teammates on best practices, and meet performance targets while working flexible night and overnight shifts.

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FursaFursa
Sutherland
Sutherland
1 day ago

English Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide efficient, empathetic customer support in Cairo through phone and other communication channels. Resolve inquiries and issues promptly, escalate complex cases when needed, and keep detailed CRM records of interactions and resolution progress. Deliver a positive customer experience with strong phone etiquette, manage multiple tasks in a fast-paced environment, collaborate with teammates on best practices, and meet performance targets while working flexible night and overnight shifts.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries and interactions across multiple communication channels with empathy and professionalism
  • •Provide tailored solutions, resolve issues promptly, and escalate complex matters when necessary
  • •Maintain detailed records in CRM tools and track resolution progress
  • •Manage multiple tasks in a fast-paced, customer-centric environment while meeting performance targets
  • •Collaborate with teammates on best practices and suggest process improvements; adapt to night and overnight shifts

Key Requirements

  • •Fluency in English (B2/C1 or higher) in both written and verbal communication
  • •Excellent active listening, interpersonal skills, and strong phone etiquette
  • •Ability to remain patient, empathetic, and resilient when handling challenging customer situations
  • •Proficiency in time management and multitasking in a dynamic environment
  • •High school diploma or equivalent
Experience:Customer service
Education:High School
Skills:Active listeningInterpersonal skillsProfessional communicationPatientProblem-solving
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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