IT Specialist, North America

Mistral
Palo Alto
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Communication","Training","Process improvement","Troubleshooting","User support"]

Provide end-to-end IT support for employees across hardware, software, and collaboration tools, resolving complex issues and delivering fast, friendly assistance. Manage incidents in a ticketing system, handle equipment setup, account and license management, and user onboarding. Support office openings, moves, and expansions across the US and APAC, while training users and continuously improving internal IT processes to keep the environment secure, scalable, and efficient.

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FursaFursa
Mistral
Mistral
1 month ago

IT Specialist, North America

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide end-to-end IT support for employees across hardware, software, and collaboration tools, resolving complex issues and delivering fast, friendly assistance. Manage incidents in a ticketing system, handle equipment setup, account and license management, and user onboarding. Support office openings, moves, and expansions across the US and APAC, while training users and continuously improving internal IT processes to keep the environment secure, scalable, and efficient.
Location: Palo Alto
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide technical assistance to employees via email, messaging tools, and in-person support, including onsite coverage in Palo Alto/San Francisco.
  • •Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed.
  • •Log incidents in a ticketing system and ensure timely follow-ups, delivering an exceptional support experience.
  • •Install, configure, and update computers and videoconferencing equipment; manage device shipments/returns and maintain inventory records.
  • •Oversee user accounts and application licenses, apply security policies, deliver physical IT onboarding, and train users on best practices.

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirementRelocationWellness StipendMeal AllowanceCommuter Benefits

Key Requirements

  • •Degree in Computer Science or a related IT field.
  • •Hands-on experience with Google Workspace administration.
  • •Strong troubleshooting skills on both macOS and Windows environments.
  • •Solid networking fundamentals including Ethernet/WiFi and TCP/IP, plus basic corporate infrastructure troubleshooting.
  • •Proven experience in a similar fast-paced, global IT support role.
Experience:Global organization
Education:Bachelor's
Skills:CommunicationTrainingProcess improvementTroubleshootingUser support
Tech Stack:Google WorkspaceMacOSWindowsEthernetWiFiTCP/IPVideoconferencingTicketing systemKandjiJamfZapierN8n

Company Brief

Mistral
Develops state-of-the-art large language models and AI systems, offering models and developer tools for natural language understanding, generation, and enterprise AI integrations. Focuses on open research and production-ready model deployments.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: Paris, France
Founded: 2023
WebsiteLinkedIn